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Hardware Maintenance Manual

34

Symptom-to-FRU Index

8

The Symptom-to-FRU index lists error symptoms and possible causes.
The most likely cause is listed first. Always begin with Chapter 4, “General
Checkout,” on page 13. This index can also be used to help you decide
which FRUs to have available when servicing a computer. If you are unable
to correct the problem using this index, go to “Undetermined problems”
on page 27.

Notes

• If you have both an error message and an incorrect audio response

diagnose the error message first.

• If you cannot run the diagnostic tests or you get a diagnostic error

code when running a test but did receive a POST error message
diagnose the POST error message first.

• If you did not receive any error message look for a description of

your error symptoms in the first part of this index.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the
following causes.

Error

FRU/Action

The start-up drive is not in the boot
sequence in configuration.

Check the configuration and ensure
the start-up drive is in the boot
sequence.

No operating system installed on
the boot drive.

Install an operating system on the
boot drive.

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Содержание 3000 H200

Страница 1: ...ic discharge sensitive devices 8 Grounding requirements 8 Safety notices 9 Chapter 3 General information 12 Specifications 12 Chapter 4 General Checkout 13 Problem determination tips 14 Chapter 5 Using the Setup Utility Type G31 16 Starting the Setup Utility program 16 Viewing and changing settings 16 Using passwords 17 Password considerations 17 Supervisor password 17 User Password 18 Using Devic...

Страница 2: ...p Utility program 27 Chapter 7 Using the Setup Utility Type little Fall 28 Starting the Setup Utility program 28 Viewing and changing settings 28 Using passwords 29 Password considerations 29 Supervisor password 29 User Password 30 Using Device 31 Selecting a startup device 32 Selecting a temporary startup device 32 Selecting or changing the startup device sequence 32 Exiting from the Setup Utilit...

Страница 3: ...gement 51 Automatic configuration and power interface ACPI BIOS 51 Automatic Power On features 51 Chapter 11 Additional Service Information 52 Type RS690 52 Power management 52 Automatic configuration and power interface ACPI BIOS 52 Power Management features 52 Chapter 12 Additional Service Information 53 Type Little Fall 53 Power management 53 Automatic configuration and power interface ACPI BIO...

Страница 4: ...valid for those machines which do not have TV card Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d exécuter les instructions Lesen Sie unbedingt alle Hinweise vom Typ ACHTUNG oder VORSICHT in dieser Dokumentation bevor Sie ...

Страница 5: ...2 Type the machine type Example 8129 in the Use Quick Path field then click Go 3 Under Browse by product click Continue 4 Under Important information click Parts information 5 In the Refine results field select Service parts then click the entry for your machine type The list of service parts by description with applicable machine type model and FRU part number is displayed Important information a...

Страница 6: ...be used Products marketed before June 2006 Products marketed after June 2006 Current or original part Replacement FRU Current or original part Replacement FRU Non RoHS Can be Non RoHS Must be RoHS Must be RoHS Non RoHS Can be RoHS Non RoHS Can sub to RoHS RoHS Must be RoHS Note A direct substitution is a part with a different FRU part number that is automatically shipped by the distribution center...

Страница 7: ... you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away ...

Страница 8: ... electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical ...

Страница 9: ... instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your ...

Страница 10: ...ed CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connecto...

Страница 11: ...static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those listed below to provide protection that meets the specific se...

Страница 12: ... hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when...

Страница 13: ...by local ordinances or regulations CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other th...

Страница 14: ...he power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices ...

Страница 15: ...tion lists the physical specifications for your computer Type Lenovo 3000 H This section lists the physical specifications Dimensions Width 180 mm Height 388 mm Length 436 5 mm Environment Air temperature Operating 10 to 35 C Transit 40 to 55 C Humidity Operating 35 to 80 Transit 20 to 93 40 C Altitude 86KPa to 106KPa Electrical input Input voltage 220V 22V Input frequency 50Hz 1Hz ...

Страница 16: ...uter to boot up in quiet mode no beep no memory count and checkpoint code display when no errors are detected by POST To enable beep memory count and checkpoint code display when a successful POST occurs do the following 1 Start the Setup Utility program See Starting the Setup Utility program 2 Select Start Options 3 Set Power On Self Test to Enhanced Before replacing any FRUs ensure that the late...

Страница 17: ...on available when requesting assistance from Service Support and Engineering functions Machine type and model Processor or hard disk upgrades Failure symptom Do diagnostics indicate a failure What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure ...

Страница 18: ...Chapter 4 General Checkout 15 Comparing the configuration and software set up between working and non working systems will often lead to problem resolution ...

Страница 19: ...e beeps release the F1 key Notes a If you are using a USB keyboard and the Setup Utility program does not display using this method repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer b If a user password or an supervisor password has been set the Setup Utility program menu is not displayed until you type your password For more information see Using ...

Страница 20: ...e easily compromised We suggest the passwords should adhere to the following rules Must have at least seven characters in length Contain at least one alphabetic character one numeric character Setup Utility program and hard disk drive passwords are not case sensitive Not be your name or your user name Not be a common word or a common name Be significantly different from your previous password Supe...

Страница 21: ...om the Setup Utility program menu select Change Supervisor Password and press Enter 2 when you type the supervisor password a message will display that Enter New Password Press Enter and a message will display that indicates the password has been disabled After that the user password will be disabled too if a user password has been installed 3 Press any key to contine User Password When a User Pas...

Страница 22: ...ng Device Device is used to enable or disable user access to the following device PS 2 Mouse Support When this feature is set to Disable the device of PS 2 Mouse Support is disabled and will not be displayed in the system configuration To set Device do the following 1 Start the Setup Utility program see Starting the Setup Utility program on page 16 2 From the Setup Utility program menu select Devi...

Страница 23: ... rather than leaving it pressed when turning on the computer 3 Select the desired startup device from the Startup Device Menu and press Enter to begin Note Selecting a startup device from the Startup Device menu does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 S...

Страница 24: ...rogram When you finish viewing or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several times If you want to save the new settings select Save changes and Exit before you exit Otherwise your changes will not be saved ...

Страница 25: ...the computer When you hear multiple beeps release the F1 key Notes a If you are using a USB keyboard and the Setup Utility program does not display using this method repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer b If a user password or an supervisor password has been set the Setup Utility program menu is not displayed until you type your passwo...

Страница 26: ...e a strong password that cannot be easily compromised We suggest the passwords should adhere to the following rules Must have at least seven characters in length Contain at least one alphabetic character one numeric character Setup Utility program and hard disk drive passwords are not case sensitive Not be your name or your user name Not be a common word or a common name Be significantly different...

Страница 27: ...ervisor password 1 From the Setup Utility program menu select Change Supervisor Password and press Enter 2 when you type the supervisor password a message will display that Enter New Password Press Enter and a message will display that indicates the password has been disabled After that the user password will be disabled too if a user password has been installed 3 Press any key to contine User Pas...

Страница 28: ...sor Password is set the Security Options can be displayed in the menu of Security To set Security Options do the following 1 Start the Setup Utility program See Starting the Setup Utility program 2 From the Setup Utility program menu selet Security 3 Select Change Supervisor Password 4 Set the Supervisor Password 5 After that Select Security Option 6 Select Setup or Always and press Enter 7 Return...

Страница 29: ...y rather than leaving it pressed when turning on the computer 3 Select the desired startup device from the Startup Device Menu and press Enter to begin Note Selecting a startup device from the Startup Device menu does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 ...

Страница 30: ...rogram When you finish viewing or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several times If you want to save the new settings select Save changes and Exit before you exit Otherwise your changes will not be saved ...

Страница 31: ...on the computer When you hear multiple beeps release the F1 key Notes a If you are using a USB keyboard and the Setup Utility program does not display using this method repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer b If a user password or an supervisor password has been set the Setup Utility program menu is not displayed until you type your pas...

Страница 32: ...For security reasons it is a good idea to use a strong password that cannot be easily compromised We suggest the passwords should adhere to the following rules Have at least seven characters in length Contain at least one alphabetic character one numeric character Setup Utility program and hard disk drive passwords are not case sensitive Not be your name or your user name Not be a common word or a...

Страница 33: ...en prompted for a password you must type your supervisor password 1 From the Setup Utility program menu select Set Supervisor Password and press Enter 2 when you type the supervisor password a message will display that Enter New Password Press Enter and a message will display that indicates the password has been disabled After that the user password will be disabled too if a user password has been...

Страница 34: ...e Using Device Device is used to enable or disable user access to the following device PS 2 Device When this feature is set to Disable the device of PS 2 Device is disabled and will not be displayed in the system configuration To set Device do the following 1 Start the Setup Utility program see Starting the Setup Utility program on page 16 2 From the Setup Utility program menu select Devices 3 Sel...

Страница 35: ...y rather than leaving it pressed when turning on the computer 3 Select the desired startup device from the Startup Device Menu and press Enter to begin Note Selecting a startup device from the Startup Device menu does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 ...

Страница 36: ...rogram When you finish viewing or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several times If you want to save the new settings select Save changes and Exit before you exit Otherwise your changes will not be saved ...

Страница 37: ...iagnose the error message first If you cannot run the diagnostic tests or you get a diagnostic error code when running a test but did receive a POST error message diagnose the POST error message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Hard disk drive boot error A hard disk drive boot error error codes 1962 and I99...

Страница 38: ...k drive The drive is defective Replace the hard disk drive Power Supply Problems If you suspect a power problem use the following procedures Check Verify FRU Action Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors Microprocessor s connection Reseat connectors Check the power cord for continuity ...

Страница 39: ...malfunctioning add in card Remove all expansion cards except the video adapter If beep codes are generated when all other expansion cards are absent consult your system manufacturer s technical support If beep codes are not generated when all other expansion cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system one at a time until the problem hap...

Страница 40: ...the system one at a time until the problem happens again This will reveal the malfunctioning card 10 beeps CMOS shutdown register read write error 11 beeps Cache memory test failed POST error codes Each time you power on the system it performs a series of tests that check the operation of the system and some options This series of tests is called the Power On Self Test or POST POST does the follow...

Страница 41: ...talled Primary Slave Hard Disk Error Secondary Master Hard Disk Error Secondary Slave Hard Disk Error PS2 Mouse not found PS2 Mouse support is enabled in the BIOS setup butthe device is not detected You can plug PS2 Mouse or set PS2 Mouse support is auto Keyboard error Cannot initialize the keyboard Make sure the keyboard is properly connected to the computer and that no keys are held pressed duri...

Страница 42: ...ure that the hard disk drive is jumpered as a master and the optical drive is jumpered as a slave 1 Power off the computer 2 Remove or disconnect the following components if installed one at a time a External devices modem printer or mouse b Any adapters c Memory modules d Extended video memory e External Cache f External Cache RAM g Hard disk drive h Diskette drive 3 Power on the computer to re t...

Страница 43: ...g the computer cover Important Turn off the computer and wait 3 to 5 minutes to let the computer cool before removing the computer cover To remove the computer cover 1 Before removing any media diskettes CDs or memory cards from the drives shut down your operating system turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Disconnect all cables attached...

Страница 44: ...omputer on its side Removing and replacing the front bezel To remove and replace the front bezel 1 Remove the computer cover Refer to Removing the computer cover Note For this procedure it helps to lay the computer on its side 2 Remove the front bezel by releasing the three plastic tabs inside the chassis and push the bezel outward as shown ...

Страница 45: ...g a memory module Attention Do not remove the computer cover or attempt any repair before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace a memory m...

Страница 46: ...3 Remove the memory module being replaced by opening the retaining clips as shown 4 Position the new memory module over the memory connector Make sure the notch on the memory aligns correctly with the connector key on the system board Push the memory module straight down into the connector until the retaining clips close 5 Refer to the Completing the installation ...

Страница 47: ...nty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace the hard disk drive 1 Remove the computer cover Refer to Removing the computer cover Note For this procedure it helps to lay the computer on its side 2 Disconnect the data and power cables from the hard disk drive 3 Remove the four screws that secure the hard disk drive from drive bay 4 Remove the hard disk d...

Страница 48: ... with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace an optical drive 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the front bezel Refer to Removing and replacing the front bezel 3 Disconnect the data and power cabl...

Страница 49: ...er To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace the keyboard 1 Before removing any media diskettes CDs or memory cards from the drives shut down your operating system and turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Locate the connector for the keyboard Refer to...

Страница 50: ...hut down your operating system and turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Locate the connector for the mouse Refer to Locating connectors on the front of the computer and Locating connectors on the rear of the computer Note For this procedure it helps to lay the computer on its side connector at the rear of the computer or to a USB connect...

Страница 51: ... cables including telephone lines and power cords Also depending on the part that was replaced you might need to confirm the updated information in the Setup Utility program Refer to Starting the Setup Utility in the User Guide or in the Hardware Maintenance Manual To complete the part installation Completing the part installation of your actual computer should be taken as the final 1 Ensure that ...

Страница 52: ...Chapter 7 Replacing hardware 49 ...

Страница 53: ...econnect the external cables and power cords into the computer Refer to Locating connectors on the rear of the computer 5 To update your configuration settings refer to Starting the Setup Utility in the User Guide or in the Hardware Maintenance Manual Note In most areas of the world Lenovo requires the return of the defective CRU Information about this will come with the CRU or will come a few day...

Страница 54: ...atures of the computer and the setting for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Automatic Power On features The Automatic Power On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically Resume On Ring With this feature set to Enabled the computer will turn on automatic...

Страница 55: ...he power management features of the computer and the setting for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Power Management features The Power Management features within the Power menu allow you to enable and disable features that turn on the computer automatically Resume On PME This feature allows PCI cards PCI E cards and On board LAN whi...

Страница 56: ...puter and the setting for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Power Management features The Power Management features within the Power menu allow you to enable and disable features that turn on the computer automatically Wake On LAN This future allow system wake up by Lan card and onboard lan Ring Wakeup With this feature set to Enabl...

Страница 57: ...e programs described in all the manuals included with your computer and the content of the manual at any time without additional notice All the manuals included with your computer is provided to help you use Lenovo products appropriately but it does not represent any description of the software hardware configuration for the product For the configuration of the product refer to related contract if...

Страница 58: ...s of Advanced Micro Devices This is description of trademarks or registered trademarks of Lenovo and its partners Other registered trademarks mentioned in all the manuals included with your computer belong to the specific company respectively All rights reserved All the manuals included with your computer is protected by copyright laws Any part of all the manuals included with your computer may no...

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