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If an error message is displayed while you are using the program, see the manuals or help system supplied
with the program.

If the program still does not run properly, contact your place of purchase or a service representative for help.

USB problem

Problem

: A device connected to the USB connector does not work.

Solution

: Ensure that the USB port is enabled in the ThinkPad Setup. Open the Device Manager window.

Ensure that the USB device setup is correct, and that the assignment of computer resource and the
installation of the device driver are correct. To open the Device Manager window, go to Control Panel and
ensure that you view Control Panel by Category, and click

Hardware and Sound

➙

Device Manager

. If you

are prompted for an administrator password or confirmation, type the password or provide confirmation.

Refer to “Diagnosing problems with Lenovo Companion” on page 59 and run a diagnostic test of the USB
connector.

.

Troubleshooting computer problems

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Содержание 20JA

Страница 1: ...ThinkPad S5 2nd Generation User Guide ...

Страница 2: ...arranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com support Third Edition September 2017 Copyright Lenovo 2017 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 0592...

Страница 3: ...ions 13 Getting help about the Windows operating system 14 Using the special keys 14 Using the ThinkPad pointing device 16 ThinkPad pointing device overview 16 Using the TrackPoint pointing device 17 Using the trackpad 18 Using the trackpad touch gestures 19 Customizing the ThinkPad pointing device 20 Replacing the cap on the pointing stick 20 Power management 21 Using the ac power adapter 21 Usin...

Страница 4: ...Getting support 93 Before you contact Lenovo 93 Getting help and service 93 Lenovo Support Web site 94 Calling Lenovo 94 Purchasing additional services 95 Appendix A Regulatory information 97 Certification related information 97 Wireless related information 97 Wireless interoperability 97 Usage environment and your health 97 Locating the UltraConnect wireless antennas 98 Wireless radio compliance ...

Страница 5: ... This information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the...

Страница 6: ...tect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subject to treatment that could interfere with the operation of your computer Prote...

Страница 7: ... vent from your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and...

Страница 8: ...pport Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is approp...

Страница 9: ...or terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical contac...

Страница 10: ...utlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not f...

Страница 11: ...r expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that...

Страница 12: ...epair facilities or technicians recycle Lenovo batteries according to local laws and regulations The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate x Th...

Страница 13: ...rate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is...

Страница 14: ... internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cord...

Страница 15: ...arphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band character...

Страница 16: ... This glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced by trained service personnel xiv ThinkPad S5 2nd Generation User Guide ...

Страница 17: ...t pointing stick 4 Power button 5 Numeric keypad 6 System status indicator 7 TrackPoint buttons 8 Trackpad 9 Speakers 1 Microphones The microphones capture sound and voice when used with a program capable of handling audio 2 Camera The camera enables you to take pictures or hold a video conference For more information see Using the camera on page 25 ThinkPad pointing device 3 TrackPoint pointing s...

Страница 18: ... 1 Go to Control Panel and then change the view of Control Panel from Category to Large icons or Small icons 2 Click Power Options Choose what the power buttons do 3 Follow the instructions on the screen 5 Numeric keypad The numeric keypad enables you to quickly input numbers 6 System status indicator The illuminated dot on the ThinkPad logo functions as a system status indicator 9 Speakers Your c...

Страница 19: ...in sleep mode When your computer is off or in hibernation mode but connected to ac power Attention When you attach a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connector might get damaged To charge these devices when the computer is off or in hibernation mode and the computer is not connected to ac power do the following 1 Start the Lenovo Companion program...

Страница 20: ... air to circulate in the computer to ensure proper cooling especially the cooling of the microprocessor Note To ensure proper airflow do not place any obstacles in front of the fan louvers 4 Security lock slot To protect your computer from theft lock your computer to a desk table or other fixture through a security cable lock that fits this security lock slot Note You are responsible for evaluatin...

Страница 21: ...ttery Use your computer with battery power whenever ac power is unavailable 5 Internal storage drive Depending on the model the computer might have a large capacity customer upgradable hard disk drive that can meet various storage demands Some models have a solid state drive for data storage The solid state drive makes your computer light small and fast Note The hidden service partition is the rea...

Страница 22: ...on the speakers are muted 3 Microphone mute indicator When this indicator is on the microphones are muted 4 Camera status indicator When this indicator is on the camera is in use 5 6 System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer 6 ThinkPad S5 2nd Generation User Guide ...

Страница 23: ...ides information to help you locate the following labels Machine type and model label FCC ID and IC Certification label Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help the machine type and model information helps the technicians to identify your computer and provide faster service The following illustration shows where to find the label that c...

Страница 24: ...spx for illustrations of the various types of Genuine Microsoft labels In the People s Republic of China the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 10 In other countries and regions the Genuine Microsoft label is required only on computer models licensed for Windows 10 Pro The absence of a Genuine Microsoft label does not indicate that t...

Страница 25: ... or 9 5 mm 0 37 inch height hard disk drive M 2 solid state drive available on some models Display Brightness control Color display with In plane Switching IPS technology Display size 396 24 mm 15 6 inches Display resolution 1920 x 1080 pixels or 3840 x 2160 pixels Keyboard Six row keyboard traditional or backlight Function keys Numeric keypad ThinkPad pointing device including the TrackPoint poin...

Страница 26: ...e When you charge the battery its temperature must be at least 10 C 50 F Relative humidity Operating 8 to 95 at wet bulb temperature 23 C 73 F Storage 5 to 95 at wet bulb temperature 27 C 81 F If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Attention Keep electrical appliances such as electric fans radio air conditioners and microwave ovens awa...

Страница 27: ... of the drive might also be moved to areas without data When detecting that the environment is stable again minimal change in system tilt vibration or shock the shock sensor enables the internal storage drive Hotkey Features Integration Hotkey Features Integration is a utility package that enables you to select and install utilities specifically for the special keys and buttons on your computer Th...

Страница 28: ...12 ThinkPad S5 2nd Generation User Guide ...

Страница 29: ...ation such as aids for troubleshooting and answers to frequently asked questions http www lenovo com support faq Can I get my user guide in another language To download the user guide in another language go to http www lenovo com support Then follow the instructions on the screen How to turn off my computer Open the Start menu click Power and then click Shut down How do I access Control Panel Righ...

Страница 30: ...Recovery information on page 77 Print the following topics and keep them with your computer in case you are unable to access this electronic user guide when necessary Installing the Windows 10 operating system on page 45 Computer stops responding on page 60 Power problems on page 72 Getting help about the Windows operating system The Windows help information system provides you with detailed infor...

Страница 31: ...you mute the sound and turn off your computer the sound will remain muted when you turn on your computer To turn on the sound press or Decrease the speaker volume Increase the speaker volume Mute or unmute the microphones When the microphones are muted the indicator on the key is on Darken the computer display Brighten the computer display Manage external displays Enable or disable the built in wi...

Страница 32: ...ntional keyboard Fn 4 Press Fn 4 to put the computer into sleep mode To wake up the computer press any key or the power button Fn Q Press Fn Q to switch between the performance mode and quiet mode In the quiet mode your computer works with lower noise but the performance is slightly limited Using the ThinkPad pointing device This section provides information about using the ThinkPad pointing devic...

Страница 33: ...ce The TrackPoint pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling The TrackPoint pointing device consists of the following components 1 Pointing stick 2 Left click button primary click button 3 Right click button secondary click button 4 Scroll bar To use the TrackPoint pointing device see the following instructions Chapter 2 ...

Страница 34: ...display a shortcut menu Scroll Press and hold the dotted scroll bar 4 while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps Using the trackpad The entire trackpad surface is sensitive to finger touch and movement You can use the trackpad to perform all the pointing clicking and scrolling functions of a tradit...

Страница 35: ...lick actions as you would use a traditional mouse You also can use the trackpad to perform various touch gestures The following section introduces some frequently used touch gestures such as tapping dragging and scrolling For more gestures see the help information system of the ThinkPad pointing device Notes When using two or more fingers ensure that you position your fingers slightly apart Some g...

Страница 36: ...u also can disable or enable the touch gestures To customize the ThinkPad pointing device do the following 1 Go to Control Panel 2 View Control Panel by Large icons or Small icons Click Mouse The Mouse Properties window is displayed 3 In the Mouse Properties window follow the instructions on the screen to complete the customization Replacing the cap on the pointing stick The cap 1 on the end of th...

Страница 37: ... transformer Using the battery When you use your computer away from electrical outlets you depend on battery power to keep your computer running Different computer components consume power at different rates The more you use the power intensive components the faster you consume battery power Spend more time unplugged with ThinkPad batteries Mobility has revolutionized business by enabling you to t...

Страница 38: ...f the battery do the following Use the battery until the charge is depleted Recharge the battery completely before using it You can see whether the battery is fully charged from the battery status icon in the Windows notification area Always use power management features such as power saving modes Managing the battery power To achieve the best balance between performance and power saving adjust yo...

Страница 39: ...lick the Conditions tab 6 Under Power select Wake the computer to run this task Wireless off When you are not using the wireless features such as Bluetooth or wireless LAN turn them off to help conserve power Cabled Ethernet connections With an Ethernet cable you can connect your computer to a local network through the Ethernet connector on your computer The Ethernet connector has two network stat...

Страница 40: ...evices that are within a short distance from one another Bluetooth is commonly used in the following scenarios Connecting peripheral devices to a computer Transferring data between hand held devices and a personal computer Remotely controlling and communicating with devices such as mobile phones Depending on the model your computer might support the Bluetooth feature To transfer data through the B...

Страница 41: ...the camera If your computer has a camera you can use the camera to preview your video image and take a snapshot of your current image To start the camera open the Start menu and click Camera When the camera is started the indicator is turned on in green indicating that the camera is in use You also can use the integrated camera with other programs that provide features such as photographing video ...

Страница 42: ...hat the metal contacts are facing down and toward the card slot 3 Press the card firmly into the card slot If the plug and play feature is not enabled do the following 1 Go to Control Panel 2 View Control Panel by Category Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 From the Action men...

Страница 43: ... a wired display Note When you connect an external monitor a video interface cable with a ferrite core is required 1 Connect the external display to an appropriate video connector on your computer such as the HDMI connector or mini DisplayPort connector 2 Connect the external display to an electrical outlet 3 Turn on the external display If your computer cannot detect the external display right cl...

Страница 44: ... to help you work with your computer when you are traveling Use the following travel tips to travel more confidently and efficiently with your computer When your computer goes through the x ray machines at airport security stations it is important to keep your eyes on the computer at all times to prevent theft Consider bringing an electrical adapter for use on an airplane or automobile If you carr...

Страница 45: ...u might want to consider an appropriate ac power adapter for the country or region to which you are traveling To purchase travel accessories go to http www3 lenovo com us en accessories and upgrades c ACCESSORY menu id Accessories_Upgrades Chapter 2 Using your computer 29 ...

Страница 46: ...30 ThinkPad S5 2nd Generation User Guide ...

Страница 47: ...pabilities of your computer Lenovo has a number of hardware accessories and upgrades to meet your needs Options include memory modules storage devices network cards port replicators or docking stations batteries power adapters keyboards mice and more To shop at Lenovo go to http www3 lenovo com us en accessories and upgrades c ACCESSORY menu id Accessories_Upgrades Copyright Lenovo 2017 31 ...

Страница 48: ...32 ThinkPad S5 2nd Generation User Guide ...

Страница 49: ... Sticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Cente...

Страница 50: ...art programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions on the screen Screen reader te...

Страница 51: ...ovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image wh...

Страница 52: ...fice setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www3 lenovo com us en accessories and upgrades c ACCESSORY menu id Accessories_Upgrades Explore your options for docking solutions and external product...

Страница 53: ...ver Wipe it with a lint free cloth dampened in mild soap and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from be...

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Страница 55: ...rrect password to start using the computer When this icon is displayed type a power on password or a supervisor password Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unaut...

Страница 56: ...ord and store it in a safe place If you forget the user hard disk password or both user and master hard disk passwords Lenovo cannot reset your passwords or recover data from the storage drive You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced Proof of purchase is required and a fee will be charged for parts and service Notes The eDriv...

Страница 57: ...itLocker can encrypt all user and system files including the swap and hibernation files BitLocker uses the TPM to provide enhanced protection for your data and to ensure early boot component integrity A compatible TPM is defined as a V2 0 TPM To check the BitLocker status go to Control Panel view Control Panel by Category and click System and Security BitLocker Drive Encryption For more informatio...

Страница 58: ...le location of the data they do not delete the data itself The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on storage drives for unexpected purposes To prevent leakage of data it is important that you delete all the dat...

Страница 59: ...inst viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about your antivirus software see the help system of your antivirus software Chapter 5 Security 43 ...

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Страница 61: ...ct the drive that contains the operating system installation program for example USB HDD Then press Esc 6 Select Restart and ensure that OS Optimized Defaults is enabled Then press Fn F10 to save the settings and exit the ThinkPad Setup program 7 Follow the on screen instructions to install the device drivers and necessary programs See Installing device drivers on page 46 8 After installing the de...

Страница 62: ...r up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When Lenovo Companion connects to the Lenovo Support Web site the program automatically recognizes the following information and determines what updates are available for your computer Machine ...

Страница 63: ...restart your computer with one of the provided options You can press Fn F9 to restore to the default settings Changing the startup sequence In some cases you might have to change the startup sequence so that the computer starts from a desired device when powered on Read this topic to learn how to change the computer startup sequence Attention After you change the startup sequence ensure that you s...

Страница 64: ...talled on the computer of the network administrator For instructions on how to update the UEFI BIOS go to http www lenovo com support BIOS menu This topic introduces the following BIOS menus of your computer Main menu Config menu Date Time menu Security menu Startup menu Restart menu Note Depending on the model and operating system the menu items and the default value might change without notice M...

Страница 65: ...or Both boot mode with Legacy first UEFI IPv4 Network Stack Values Disabled Enabled Description Enable or disable Internet Protocol Version 4 IPv4 network stack for UEFI environment This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first UEFI IPv6 Network Stack Values Disabled Enabled Description Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI...

Страница 66: ...y works as the Fn key F1 F12 as primary function Values Disabled Enabled Description If you select Enabled pressing the function keys directly inputs F1 F12 If you select Disabled pressing the function keys directly initiates the special function printed as an icon on each key To temporarily switch the above two functions press Fn Esc Display Boot Display Device Values ThinkPad LCD HDMI Descriptio...

Страница 67: ...e the power saving feature that stops the microprocessor clock automatically when there are no system activities Normally it is not necessary to change the setting Disable Built in Battery Values Yes No Description Temporary disable battery for servicing the system After selecting this item the system will be automatically powered off then ready to be serviced Note the battery will be automaticall...

Страница 68: ...start Values Disabled Enabled Descriptions When this option is enabled a password prompt is displayed when you restart the computer To prevent unauthorized access set the user authentication on the operating system Password at Boot Device List Values Disabled Enabled Descriptions If you enable this option the supervisor password is required when you try to enter the Boot menu by repeatedly pressin...

Страница 69: ...on who knows the supervisor password can update the UEFI BIOS Secure RollBack Prevention Values Disabled Enabled Descriptions When this option is disabled you can flash the UEFI BIOS to earlier version Note This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled This item is set as Enabled by default when the OS Optimized Defaults is set as Ena...

Страница 70: ...ice while the computer is in sleep mode the computer will shut down when you wake it up and any unsaved data will be lost Anti Theft Computrace Module Activation Values Disabled Enabled Permanently Disabled Descriptions Enable the UEFI BIOS interface to activate the computrace module Computrace is an optional monitoring service from Absolute Software If you select Permanently Disabled you cannot e...

Страница 71: ...model the default value might vary Boot Descriptions Define the startup sequence Network Boot Descriptions Select the boot device when the system wakes from LAN If Wake On LAN is enabled the network administrator can turn on all of the computers in a LAN remotely through network management software UEFI Legacy Boot Values Both UEFI Only Legacy Only Descriptions Define the system boot capability UE...

Страница 72: ...SM Support UEFI Legacy Boot UEFI Legacy Boot Priority Secure Boot Secure RollBack Prevention Discard Changes Descriptions Discard the changes Save Changes Descriptions Save the changes Using system management This topic is primarily intended for the network administrators Your computer is designed for manageability so that you can redirect more resources to better meet your business objectives Thi...

Страница 73: ...and the serial numbers of the key components It also includes a number of blank fields where you can record information about the end users in your network To enable a network administrator to remotely control your computer set the following system management features in the ThinkPad Setup program Wake on LAN Network Boot sequence Note If a supervisor password has been set you are required to ente...

Страница 74: ...oot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press Fn F10 to save the settings and exit You can press Fn F9 to restore to the factory default settings 58 ThinkPad S5 2nd Generation User Guide ...

Страница 75: ...u have experienced and how you resolved the minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default set...

Страница 76: ... the computer removable battery and the ac power adapter Plug in the ac power adapter while keeping the removable battery out of the computer If the computer does not turn back on continue with step 3 Note When the computer starts up and enters the Windows environment use the proper shutdown procedure to turn off the computer When the computer is off reattach the removable battery and restart the ...

Страница 77: ...e 0187 EAIA data access error Solution The access to EEPROM is failed Have the computer serviced Message 0188 Invalid RFID Serialization Information Area Solution The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box serial number must be reinstalled Have the computer serviced Message 0189 Invalid RFID configuration information area Solution The EEPROM ch...

Страница 78: ...roblem Shut down the computer immediately and have the computer serviced Message Error The non volatile system UEFI variable storage is nearly full Note This error indicates that the operating system or programs cannot create modify or delete data in the non volatile system UEFI variable storage due to insufficient storage space after POST The non volatile system UEFI variable storage is used by t...

Страница 79: ... built in battery reset the computer by inserting a straightened paper clip into the emergency reset hole Wait for one minute Then reconnect all power resources 2 Replace the system board service provider only 0002 Internal bus error Replace the system board service provider only 0281 General embedded controller error Replace the system board service provider only 0282 Memory module error 1 Reinst...

Страница 80: ...ry size and the memory speed 5 Run diagnostic programs See Diagnosing problems with Lenovo Companion on page 59 Ethernet problems Problem My computer cannot connect to the network Solution Ensure that The cable is installed correctly The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allowable distance from ...

Страница 81: ... Ethernet cable Ensure that the link partner is set to auto negotiate Ensure that the switch is 802 3ab compliant gigabit over copper Wireless LAN problem Problem I cannot connect to the network using the built in wireless network card Solution Ensure that The Airplane mode is off Your wireless LAN driver is the latest version Your computer is within the range of a wireless access point The wirele...

Страница 82: ... the correct device driver is installed by doing the following 1 Go to Control Panel and then change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Click the Hardware tab In the Device Properties section ensure that you see this message Device Status This device is working properly If keys on the keyboard still do not work have the computer serviced Proble...

Страница 83: ...n your hard disk drive by using partition software information about that partition or the master boot record might have been destroyed Do the following to try to solve the problem 1 Turn off the computer and then turn it on again 2 If you still see only the cursor on the screen do the following If you have used partition software examine the partition on the hard disk drive by using the software ...

Страница 84: ...al monitor If you cannot find your monitor on the list stop the installation of this driver and use the driver shipped with your monitor 12 After updating the driver click Close Problem Incorrect characters are displayed on the screen Solution Ensure that you install the operating system and program correctly If the problem persists have the computer serviced Problem I try to turn off my computer ...

Страница 85: ...on the screen Solution Ensure that you follow the correct procedure when installing the operating system and program If they are installed and configured correctly but the problem still persists have the external monitor serviced Problem The Extend desktop function does not work Solution Enable the Extend desktop function See Using an external display on page 27 Problem I am using the Extend deskt...

Страница 86: ... It is normal for the sliders to change position when certain sound programs are used The programs are aware of the settings in the Volume Mixer window and are enabled to change the settings themselves An example is the Windows Media Player program Usually the program has sliders available to control the sound from within the program Problem The balance slider cannot completely mute one channel So...

Страница 87: ...harged in the standard charge time when the computer is powered off Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Ensure that the over discharged battery is in the computer 3 Connect the ac power adapter to the computer and let it charge If a quick charger is available use it to charge the over discharged battery If the battery cannot be fully charged in ...

Страница 88: ...nect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any physical damage and ensure that the power cable is firmly attached to the adapter brick and the computer 4 Verify that the ac power source is working by attaching another device to the outlet Problem My computer does not run on battery power Solution Check the following items 1 Remove and reinsta...

Страница 89: ...press Fn to resume from sleep mode Solution Check whether an external monitor was disconnected or turned off while the computer was in sleep mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from sleep mode When resuming the computer from sleep mode without attaching the external monitor or turning it on and the computer display remai...

Страница 90: ...luded from boot order list it is disabled Select the entry for it on the list and press Shift 1 to move it back to the Boot priority order list Problem After I have set a hard disk password I move the hard disk drive to another computer but cannot unlock the hard disk password on the new computer Solution Your computer supports an enhanced password algorithm Computers older than yours might not su...

Страница 91: ...the Device Manager window Ensure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver are correct To open the Device Manager window go to Control Panel and ensure that you view Control Panel by Category and click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type the passwor...

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Страница 93: ...ting system Start the computer from an external device Restore the Windows operating system from a system image To use advanced startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Selec...

Страница 94: ...ing process 1 Connect a proper USB drive at least 16 GB of storage to the computer 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recovery USB drive If y...

Страница 95: ...ansion slot cover for at least two seconds Touch the static protective package that contains the part to other unpainted metal surface on the computer for at least two seconds When possible remove the static sensitive part from the static protective package and install the part without setting it down When this is not possible place the static protective package on a smooth level surface and place...

Страница 96: ... on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed Attention Do not touch the contact edge of the memory module Otherwise the memory module might get damaged To replace a memory module do the following 1 Disable the built in battery See Disabling the built in battery on page 79 2 Ensure that the computer is turned of...

Страница 97: ...7 Reinstall the bottom cover 8 Turn the computer over Connect the ac power adapter and all cables to the computer Replacing the internal storage drive Before you start read Important safety information on page iii and print the following instructions Attention The internal storage drive such as hard disk drive or solid state drive is sensitive Inappropriate handling might cause damage and permanen...

Страница 98: ... the internal storage drive subject to physical shocks or vibration Put the internal storage drive on a soft material such as cloth to absorb physical shocks 2 5 inch internal storage drive To replace the 2 5 inch internal storage drive do the following 1 Disable the built in battery See Disabling the built in battery on page 79 2 Ensure that the computer is turned off and disconnected from ac pow...

Страница 99: ...2 5 inch internal storage drive together with its bracket 7 Disconnect the cable from the 2 5 inch internal storage drive 8 Detach the bracket from the 2 5 inch internal storage drive Chapter 9 Replacing devices 83 ...

Страница 100: ... drive 10 Connect the cable to the new 2 5 inch internal storage drive 11 Insert the new 2 5 inch internal storage drive 1 and pivot it downward 2 Ensure that the new 2 5 inch internal storage drive is seated in place 84 ThinkPad S5 2nd Generation User Guide ...

Страница 101: ... guidelines Replace the M 2 solid state drive only for upgrade or repair The M 2 solid state drive is not designed for frequent changes or replacement Before replacing the M 2 solid state drive make a backup copy of all the data that you want to keep Do not apply pressure to the M 2 solid state drive Do not touch the contact edge of the M 2 solid state drive Otherwise the M 2 solid state drive mig...

Страница 102: ... and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Loosen the screws 1 and then remove the bottom cover 2 5 Remove the screws that secure the M 2 solid state drive bracket 1 2 and then remove the M 2 solid state drive bracket 3 6 Remove the M 2 solid state drive out of the slot 86 ThinkPad S5 2nd Generation User Guide ...

Страница 103: ...with the key in the slot Then carefully insert the M 2 solid state drive into the slot at an angle of about 20 degrees 1 Pivot the M 2 solid state drive downward 2 8 Install the screws to secure the M 2 solid state drive bracket Chapter 9 Replacing devices 87 ...

Страница 104: ...owing instructions To remove the keyboard do the following 1 Disable the built in battery See Disabling the built in battery on page 79 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Loosen the screws 1 and then remove the bottom cover 2 5 Remove the screws that secure the keyboard 88 ThinkPad S5 2nd ...

Страница 105: ... direction as shown by arrows to release the latches from the keyboard bezel 7 Pivot the keyboard slightly upward as shown by arrow 1 until you can see the connectors on the bottom side of the keyboard Then turn the keyboard over as shown by arrow 2 Chapter 9 Replacing devices 89 ...

Страница 106: ...n the palm rest as shown and detach the connectors Remove the keyboard To install the new keyboard do the following 1 Attach the connectors as shown and then turn the keyboard over 90 ThinkPad S5 2nd Generation User Guide ...

Страница 107: ...e front edge of the keyboard the edge that is close to the display is under the keyboard bezel 3 Slide the keyboard in the direction as shown by the arrows Ensure that the latches are secured under the keyboard frame Chapter 9 Replacing devices 91 ...

Страница 108: ...lay and turn the computer over Install the screws to secure the keyboard 5 Reinstall the bottom cover 6 Turn the computer over Connect the ac power adapter and all cables to the computer 92 ThinkPad S5 2nd Generation User Guide ...

Страница 109: ...lowing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The seria...

Страница 110: ...ined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The following items ar...

Страница 111: ...e at http www lenovo com support phone If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services Service availability and service name might vary by country or region For more information about these services go to http www3 lenovo ...

Страница 112: ...96 ThinkPad S5 2nd Generation User Guide ...

Страница 113: ...h the Bluetooth Specification version 4 2 as defined by the Bluetooth Special Interest Group SIG However the Windows operating system might limit the support only on the Bluetooth Specification version 4 1 Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency RF safety standards and recommendations theref...

Страница 114: ... any country or region in which it has been approved for wireless use Brazil wireless radio compliance information Este equipamento opera em caráter secundário isto é não tem direito a proteção contra interferência prejudicial mesmo de estações do mesmo tipo e não pode causar interferência a sistemas operando em caráter primário This equipment is a secondary type device that is it is not protected...

Страница 115: ...ications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the s...

Страница 116: ...o radio equipment Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance ...

Страница 117: ...in each geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for t...

Страница 118: ... components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to...

Страница 119: ...o include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any...

Страница 120: ...uide for your product For proper collection and treatment go to http www3 lenovo com us en social_responsibility environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China 104 ThinkPad S5 2nd Generation User Guide ...

Страница 121: ...uipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to http www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Waste Manag...

Страница 122: ...106 ThinkPad S5 2nd Generation User Guide ...

Страница 123: ...Taiwan RoHS Appendix C Restriction of Hazardous Substances RoHS Directive 107 ...

Страница 124: ...108 ThinkPad S5 2nd Generation User Guide ...

Страница 125: ...vo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 minutes To awaken t...

Страница 126: ...4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 110 ThinkPad S5 2nd Generation User Guide ...

Страница 127: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 128: ... including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to http www lenovo com support 112 ThinkPad S5 2nd Generation User Guide ...

Страница 129: ...ft Windows Direct3D BitLocker and Cortana are trademarks of the Microsoft group of companies Mini DisplayPort mDP is a trademark of the Video Electronics Standards Association The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Wi Fi Wi Fi Alliance and Miracast are registered trademarks ...

Страница 130: ...114 ThinkPad S5 2nd Generation User Guide ...

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