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Troubleshooting
When there appears to be an issue with your device, refer to the tips
below for a resolution. If the problem still cannot be solved go to
www.lenco.com for help or its local authorized Lenco agents.
•
Device displays network or service error message
When you are located in places with poor wireless signals, the
device may not be able to connect. Try to move to other places
to get a stronger signal.
•
Touch screen response is slow or incorrect
If the device’s touch screen response is incorrect, please try the
following:
•
Remove any protective film of the touch screen. The protective
film may prevent the device from recognizing input correctly.
•
Make sure that your fingers are dry and clean.
•
Restart the device to clear any temporary software issues.
• Make sure that the device’s software has been upgraded to the
latest version.
•
Device is frozen or a serious error appears
•
If the device is frozen or suspended, you may need to close the
app, restart the device, or reset it.
•
To reset the device, press and hold the RESET for 8 seconds.
•
Device gets warm
When you use your device for a long period of time, it may get
lukewarm. This is normal and will not affect the life or
performance of the unit.