6
Troubleshooting
Symptom
Possible Cause
Solution
Radio sound distorted.
1. The station is not tuned in.
2. There is a poor signal in the
area.
1. Fully unwind the FM wire
antenna and fine tune the
station.
2. Fully unwind the FM wire
antenna and reposition the unit.
No radio sound.
1. The unit is not in tuner mode.
2. The volume has been muted
or is on the minimum setting.
1. Switch to radio mode following
the corresponding instructions.
2. Adjust the volume level or press
the MUTE button to resume
audio.
Sound distorted while
playing card or USB.
1. The original audio file is
distorted.
1. Skip to other track as attempt.
No sound at Bluetooth
mode.
1. The Bluetooth device is not
paired with the unit.
2. The volume has been muted
or is on the minimum setting.
1. Follow the instructions to pair the
Bluetooth device to the unit.
2. Adjust the volume level or press
the MUTE button to resume
audio.
Service & support
For information: www.lenco.com - For support: http://lencosupport.zendesk.com
Lenco helpdesk:
Germany
0900-1520530
(Local charges)
The Netherlands
0900-23553626
(Local c 1ct p/min)
Belgium
02-6200115
(Local charges)
France
03-81484280
(Local charges)
The helpdesk is accessible from Monday till Friday from 9 AM till 6 PM.
When contacting Lenco, you will always be asked for the model and serial number of your product. The
serial number can be found on the back of the device. Please write down the serial number below:
Model: BTT-100
Serial number:_________________________________
Lenco offers service and warranty in accordance to European law, which means that in case of repairs
(both during and after the warranty period) you should contact your local dealer.
Important note:
It is not possible to send products that need repairs to Lenco directly.
Important note:
If this unit is opened or accessed by a non-official service center in any way, the
warranty expires.
This device is not suitable for professional use. In case of professional use, all warranty obligations of
the manufacturer will be voided.
