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9. TROUBLE SHOOTING / ERROR HANDLING
Most problems can be checked and solved with help of the following chart. If the problem remains after consulting this
chart in details, please get in touch with your local dealer or contact the info line of your country, see section 12.3.
9.1 Telephone connection / Telephone communication
Symptoms
Cause and /or remedy
LED is not lit after switching ON
Replace battery
Announcement „programming deactivated:
PIN“ by an attempt of reprogramming
Programming function is locked => to be unlocked according to section
6.4.2
Announcement „Beep Beep Beep“
Announcement „battery error”
Mains loss and low battery at the same time!
Battery is low => replace battery
Announcement „power failure”
Power failure, transformer not connected
Announcement „line check error “
No dial tones are audible during
test call
=>
no tones are audible during the dialling
procedure
No dial tone has been detected:
Unit is not connected with the telephone network
Telephone network failure
Another telephone working on the same phone line is occupying the
line already
Plug in telephone cord
Check the telephone cord
Start
test-call
with different telephone
Test call does not call first calling number in
the calling number sequence:
Announcement „calling number error“
Calling number (
n=2..9)
is not programmed => Calling number 1 was
dialled instead
Test call does not establish
phone
connection:
Announcement „calling number
n
“ => dial tone audible
Calling number is wrong
Called party is not answering the phone
Remote access using dialling-in not possible
=>
is not responding to the
call
The dialling function is programmed for the two step modus (
section 10.7.2)
Remote access using dialling-in not possible
=> disconnection after entering of PIN-code
Wrong PIN-code entered => call again
does not react on
tone-
dialling commands
Current telephone does not support
tone-dialling commands
or has not been
configured => for example pulse dialling
9.2 Motion detector used as an alarm-sensor (sensor-1/2)
Symptom
Cause and / or remedy
LED is on during WALK TEST, but no
alarm is triggered
by switching on the unit or between two alarms
is not expired
Supervision has been temporarily deactivated (deactivation)
Supervision is deactivated at current position of the
selection switch
(I/II/III) (
section 5.1)
Motion detection is programmed to
verify presence
(
section
5.1.2.1), an alarm is only triggered if
no motion
is detected over a
programmed time.
Only sensors with contact type set to other value than inactive (00) will
be announced => see configuration in section 5.
Test mode => check section 4.2.3
WALK TEST has been set, but LED is not
on
Power supply of the motion detector is missing (=> check cable,
connector and power supply)
Power supply not on since two minutes (stabilize time of PIR-motion
detector)
There is no motion and the WALK TEST
LED is not on, but alarming with periodical
announcement „alarm sensor
n
“ is spoken
Power supply of the motion detector is missing (check cable, connector
and power supply) => further announcement „power failure “
The motion detector has been connected (additional announcement
„sensor 1 activated“ or disconnected (additional announcement “sensor
failure”) after power on => factory setting automatically recognizes a
connected Plug&Protect-motion detector
„Alarm due to sensor
n
“ is announced, but
the motion detector has been temporarily
deactivated
The power supply of the unit has been cut off for a short period
The
function switch
has been switched to PROG or OFF after
temporarily deactivation.