FAQ
In general, in case of technical troubles check the electrical signal connections and the power
supply (LED at converter glows) first. If this turns out to be not helpful, we arranged the
following questions and answers for you to find the cause and solve the problem.
Problem Description
Possible Cause/Possible Solution
The 4x2 Matrix Switch
cannot be switched on
•
Is the power supply properly connected?
No picture and no audio
are displayed
•
Is the source device switched on?
•
Is the switch set on the right input interface?
•
Is the display device set on the right input interface?*
•
Is the right output interface selected?
•
Are the cables too long (max. 15 m input, max. 25 m
output) or of bad quality?
The picture is
interrupted every 3
seconds
•
This can happen, if one output is not used and both
channels A and B are set on the same input. Please switch
the unused output to another input.
The picture is
erroneous, the sound is
disturbed
•
Please check if the cables are connected properly and are
not too long and of good quality.
No audio
•
Is the correct audio standard selected? Choose the button
named "Audio", the Switch will now reset. Now choose the
right input.
* Please read the corresponding instructions in the manual of the producer or in the Windows user assistance.
If the problems cannot be solved, please don't hesitate to contact us. Our customer's
support will be glad to help you under [email protected].
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