GUARANTEE
CONDITIONS OF WARRANTY
If this appliance should prove to be defective due to faulty design, materials or workmanship within 12 months of
purchase, the product will be repaired free, subject to the following conditions.
1. The electric fire shall have been purchased and used solely within the UK for domestic purposes and in
accordance with the Users Operating instructions.
2. It is the purchaser’s responsibility to prove that the unit is under guarantee, e.g. receipt of purchase.
3. On discovery of a fault, the purchaser should contact the dealer from whom the product was purchased in
order to ascertain whether they or a service centre will carry out the repair. If problems are encountered the
purchaser may contact the service centre shown on the list enclosed with this product. All transportation will be at
the purchaser’s expense and risk.
4. All guarantees will be invalidated if unauthorised repairs or modifications are made to the electric fire, or in
case of accident, misuse, or damage caused by improper installation, or to damage occurring during transit to or
from the repairer and altered or missing serial numbers.
5. Any parts, which have been replaced under this guarantee, shall become our property.
6. The company shall not be liable for any consequential loss or damage whatsoever, arising from or in
connection with this electric fire.
7. This guarantee does not apply to elements, bulbs or fuses.
8. ‘No fault found’, service calls and installation errors are not covered under the Manufacturers guarantee and
will result in a charge being made for the call out by our appointed service engineer.
9. This guarantee is in addition to and does
not affect the purchaser’s statutory rights of Consumers.
10. The company will arrange call-out requests within a mutually agreed time frame. If the companies appointed
engineer cannot gain access or receives no answer, a call-out charge will be incurred.
11. The company reserve the right to alter, change and amend or cancel any aspect of these terms & conditions
in whole or part without prior notice.
PLEASE COMPLETE THIS CARD AND RETURN TO REGISTER YOUR WARRANTY
Your Details
Product Details
Mr/Mrs/Miss/Ms:
Model Name:
Address
Serial Number:
Purchased From:
Town/City:
Installation Date:
County:
Post Code:
Telephone Number:
Signature:
For Office use only
Date:
Date Card Received
Please tick this box, if you do not wish to be contacted by our
authorised service agents regarding future service and
maintenance requirements.
Date Warranty Activated:
BDS/10
I confirm that I have read and understood the terms & conditions listed
above and agree to abide by these terms & conditions.
