We’ve heard from our customers that the following frequently asked
questions are the most important to know when getting started with BTV.
Q • Can I use multiple TV for one box?
No, At least not conveniently. Cables between the TV and a splitter makes it inconvenient.
Q • Will this work with any Internet connection?
Your BTV Media Player will work with any internet connection provided that it is fast enough. The suggested
minimum connection speed is 10mbps.
Q • Can I download anything to the box? If yes, what can I download?
The BTV Media Player does NOT download, duplicate, or copy any of the media content that is streamed.
Q • Can I record shows, etc so I can watch them later?
No, but they will most likely be available for you to play on-demand thus eliminating the necessity to record.
Q • Will it work with my mobile hotspot?
Yes, your cell phone also makes a great mobile hotspot provided that it is fast enough.
Q • Can I hook up a hardline internet to my box or does it have to run off of WiFi?
Yes, the hardline would be the ethernet
Q • What is the recommended internet speed for optimum performance?
Generally speaking, you probably need at least a 10mbps connection to stream 1080p reliably in most cases.
The faster the speed, the better the performance.
Q • What does it mean when it says buffering?
Buffering means the program is reading ahead of what you are watching. That happens when a program was
streaming something from the internet and you hit a slow download speed. That’s why we recommend an
internet speed of 10mbps or more
Q • What does HD, SD, and HQ mean?
HD: High Definition
SD: Standard Definition
HQ: High Quality
Q • If I have questions or concerns regarding my box, is there tech support?
Yes. You can call our tech support at 1-949-988-9000 or email them at
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