After-sales Service Policy
Thank you for purchasing Letv Super TV (the “Product”). If you experience any problems
when using the Product and need help, please contact our customer service at any time,
and we will provide you with quick, professional and high-quality after-sales service!
Manufacturer’s Warranty
Le Shi Zhi Xin Electronic Technology (Tianjin) Limited ("Letv ") represents and warrants to
the original purchaser ("Purchaser") that Letv's Super TV Devices and accessories
("Product") are free from material defects, including improper or inferior workmanship,
materials, and design, during the designated warranty period, and subject to the following
terms and conditions, when used normally and in accordance with all operating instructions.
This warranty covers only the hardware components of the Product and does not cover any
software products, whether or not included with the Product. Purchaser’s rights and
obligations with respect to any software is governed by the applicable End User License
Agreement.
During the warranty period, Letv will provide repair, replacement or refund in accordance
with this Policy. After the expiration of the warranty period, Letv will provide paid repair or
paid replacement in lieu of repair in accordance with this Policy.
Seller shall be obligated to:
Not sell any Product listed in the sales catalog for which it cannot guarantee the
implementation of the warranty policy;
Maintain the quality of the sold Product;
Implement acceptance inspection of the purchased Product, and not sell any Product that
is not properly labeled;
Inform consumers of information related to the Product’s use, maintenance, warranty and
repair service providers, and provide a valid receipt when selling the Product; and
Appropriately handle consumer requests and complaints and provide approximate
service.
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