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TECHNICAL SUPPORT
The LDG customer support staff is ready to answer your product question by telephone and
by e-mail. We know that you will enjoy your product even more knowing LDG is ready to
answer your questions as the need arises.
LDG regularly updates on-line information so the best on-line support information is
available all day and every day.
The LDG website provides links to product manuals, just in case you lose this one! When
you are thinking about the purchase of other LDG products our website also has complete
product specifications and photographs you can use to help make your purchase decision. Don’t
forget the links to all of the quality LDG Dealers also ready to help you make that purchase
decision.
TWO-YEAR TRANSFERRABLE WARRANTY
Your product is warranted against manufacturer defects in parts and labor for two full years
from the date of purchase. This two-year warranty is also transferable. When you sell or give
away your LDG product, give the new owner a copy of the original sales receipt and the two-
year warranty goes with the new owner.
There is no need to complete a warranty card or to register an LDG product. Your product
receipt establishes eligibility for warranty service, so save that receipt. Send your receipt with the
product whenever you send your product to LDG for repair. Products sent to LDG without a
receipt are considered requests for out-of-warranty repair.
LDG does not warranty against product damage or abuse. This means that a product failure,
as determined by LDG, to be caused by the customer or by other natural calamity (e.g. lightning)
is not covered under the two-year warranty. Damage can be caused by failure to heed the
product’s published limitations and specifications or by not following good Amateur practice.
OUT OF WARRANTY SERVICE
If a product fails after the warranty period, LDG wants to help you get it fixed. Send the
product to us for repair any time you like. We will determine what needs to be done and based on
your instructions, either contact you with an estimate or fix it and contact you with a request to
pay any repair charges.
RETURNING YOUR PRODUCT FOR SERVICE
Returning a product to LDG is easy. We do not require a return merchandise authorization,
and there is no need to contact LDG to return your product. Visit the LDG web site and
download the LDG Product Repair Form. On the Repair Form tell the LDG technicians exactly
what happened or didn’t happen and why you believe the product needs servicing. The
technician attempts to duplicate the problem(s) you had based on how well you describe it so
take the time to be accurate and complete.
Ask your shipper for a tracking number or a delivery verification receipt. This way you know
the product arrived safely at LDG. Be sure to give us your email address so our shipper can alert
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