The Lawn-Boy No-Worry Warranty
A Two-Year Full Warranty (45 day Limited Warranty for Commercial Use)
20 in.
Mulching/
Rear Bagging
Lawn Mower
The Lawn-Boy Tru-Start Commitment
A Three-Year Full Warranty (Not applicable for Commercial Use)
Conditions and Products Covered
under the No-Worry Warranty
The Toro® Company and its affiliate, Toro Warranty Company, pursuant to
an agreement between them, jointly promise to repair any Toro Product
used for residential purposes*, if defective in materials or workmanship
or if it stops functioning due to the failure of a component for the periods
listed below.
Products
Warranty Period
Product and Attachments
2 year full warranty
Power Train** (Engine and Transmission)
3 year full warranty
Batteries
1 year
Wear Items (Belts, blades, blade adaptors,
grass bags, cables, and wheels)
90 days
Limited Warranty
under the No-Worry Warranty for Commercial Use
Gas-powered Toro Products used at more than one location, or used for
institutional or rental use, are warranted for 45 days against defects in
materials or workmanship. Components failing due to normal wear are not
covered by this warranty.
Coverage under the Tru-Start Commitment
The Toro® Company and its affiliate, Toro Warranty Company, pursuant to
an agreement between them, jointly promise that your Tru-Start engine,
when used for residential purposes*, will start on the first or second pull
for three (3) years from the date of purchase, if you provide the routine
maintenance it requires, or we will fix it free of charge.
This Toro Commitment does not apply when the product is used
commercially.*
The following applies to both
the No-Worry Warranty and the Tru-Start Commitment
Owner Responsibilities
You must maintain your Toro Product by following the maintenance
procedures described in the
Operator’s Manual
. Such routine
maintenance, whether performed by a dealer or by you, is at your expense.
Items and Conditions Not Covered
There is no other express warranty except for special emission system
coverage on some products. This express warranty does not cover the
following:
•
Any product or part which has been altered or misused and
requires replacement or repair due to an accident or lack of proper
maintenance
•
Pickup and delivery charges
•
Operational misuse, neglect, or accidents
•
Repairs or attempted repairs by anyone other than an Authorized
Toro Service Dealer
•
Repairs or adjustments to correct starting difficulties due to the
following:
–
Failure to follow proper maintenance procedures
–
Contaminants in the fuel system
–
Failure to drain the fuel system prior to any period of non-use
over one month
•
Special operational conditions where starting may require more than
two pulls:
–
First time starts after extended period of non-use over one month
or seasonal storage
–
Improper starting procedure
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or
workmanship, or if a normal, able-bodied adult can no longer start your
product’s engine in one or two pulls, follow this procedure:
1.
Contact any Authorized Toro Service Dealer to arrange service at their
dealership. To locate a dealer convenient to you, refer to the
Yellow
Pages
of your telephone directory (look under “Lawn Mowers”) or
access our web site at www.Toro.com. You may also call the numbers
listed in item #3 to use the 24-hour Toro Dealer locator system.
2.
Bring the product and your proof of purchase (sales receipt) to the
Service Dealer. The dealer will diagnose the problem and determine
if it is covered under warranty.
3.
If for any reason you are dissatisfied with the Service Dealer’s
analysis or with the assistance provided, contact us at: Customer
Care Department, Consumer Division, Toro Warranty Company, 8111
Lyndale Avenue South, Bloomington, MN 55420-1196; or call us toll
free at 866-216-6032 (U.S. customers) or 866-216-6031 (Canadian
customers).
General Conditions
All repairs covered by these warranties must be performed by an
Authorized Toro Service Dealer using Toro approved replacement parts.
Neither The Toro® Company nor Toro Warranty Company is liable for
indirect, incidental, or consequential damages in connection with the
use of the Toro Products covered by these warranties, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion of
repairs under these warranties.
Some states do not allow exclusions of incidental or consequential
damages, so the above exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Countries Other than the United States or Canada
Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain
guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor’s service or have difficulty obtaining
guarantee information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company.
*Residential purposes means use of the product on the same lot as your home. Use at more than one location, or institutional or rental use, is considered
commercial use and the commercial use warranty would apply.
**Power Train coverage includes engine and transmission only. The transmission is defined as the gear case, internal components, and axles.
374-0256 Rev C
