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16.0 trouBleshooting
The device beeps and the battery icon flashes:
•
Your battery is low. Recharge or replace the battery to continue using the
device.
Phone doesn’t respond:
•
Make sure the phone is fully charged.
•
Try turning the phone off, and then turning it back on.
•
If the above doesn’t work, press and hold power button for 10 seconds until
the phone turns off. Then release the power button, and then turn the phone
back on.
16 trouBleshooting
Use the following tips to troubleshoot any issues on your phone.
Outgoing calls are not connected:
•
Ensure that you have touched [phone icon] to dial the number.
•
Ensure that you’re connected to the correct cellular network.
•
Ensure that you haven’t turned on outgoing call barring
(under
Settings
Call Settings
).
Incoming calls are not connected:
•
Ensure that your device is turned on.
•
Ensure that you’re connected to the correct cellular network.
•
Ensure that you haven’t turned on incoming call barring
(under
Settings
Call Settings
).
Others cannot hear you speaking on a call:
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
•
If you’re using a headset, make sure that it is properly connected.
Audio quality is poor:
•
Ensure that you are not blocking the device’s internal antenna.
•
When you are in an area with weak signals or poor reception, you may have
to move to another area for better reception.
When dialling from contacts, the call is not connected:
•
Ensure that the correct number is stored in the contact list.
•
Re-enter and save the number if necessary.
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