Warranty Against Defects
Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from
defects in materials and workmanship for 12 months, from the date of purchase,
provided that the product is used in accordance with accompanying
recommendations or instructions where provided. The benefit of this warranty is
in addition to your rights under the Australian Consumer Law and to other rights
and remedies of the consumer under a law in relation to the goods or services to
which the warranty relates.
Through a network of retailers and resellers, Laser will provide you with your
choice of a repair, exchange (where possible) or refund (within Dead on Arrival
period) for this product if it becomes defective within the warranty period.
This warranty will no longer apply where the defect is a result of alteration,
accident, misuse, abuse, normal wear and tear, neglect or improper storage.
Please retain your receipt as proof of purchase
.
How to make a product warranty claim:
Step 1: Find your receipt which proves the date of purchase. Where the date of
purchase cannot be verified, your place of purchase or Laser will make an
assessment based on the date of manufacture, the condition of the Laser
Product and the type of defect.
Step 2a): Contact your place of purchase. They will assess the nature of the fault
and repair, replace or fund the product as per their store refund or warranty
policy.
Step 2b): If your place of purchase cannot be contacted, then you can contact
Laser. Customer Service with details of your defective Laser Product: Phone:
(02) 9870 3388; or Email: [email protected] or online
www.laserco.com.au/warranty. Our business address is at 1/6-8 Byfield Street,
North Ryde, NSW 2113
Step 3: Laser will issue you with a Return Authorisation (RA) number within 48
hours. When requested, send us the defective Product and a copy of your
receipt. Laser will cover the cost of the return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser
Product for inspection, we will inform you of our assessment of your claim within
7 days. When we contact you, we will firstly let you know whether you have a
valid claim under this Warranty, and if so, we will inform you whether your
defective Laser Product will be replaced or repaired, together with the number of
days you can expect to wait to receive your replaced or repaired Laser Product.
Step 5: For further details on warranty cover and returns, please check Terms
and Conditions for Warranty Returns section on http://www.laserco.com.au/
warranty
.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced
if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
