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Troubleshooting

I - 1

I - Troubleshooting

I.1 Power-Up Troubleshooting

There are several possible error situations if the LEDs do not flash.

Table I-1:

Error Messages

Message

Diagnosis/Remedy

Power-up diagnostic failure (hardware fail-
ure)

Note which LED is blinking and its color, then contact your
dealer or Lantronix Technical Support.

The Server boots but does not try to load the
Flash ROM code

Press the Test button. A brief description of the problem will
be queued to the parallel port and printed.

Network Error: The ACT LED will blink
yellow 2-3 times per second

A. Make sure the Ethernet network cable is properly con-
nected and reboot the server.

B. If option A fails to resolve the problem, reload Flash
ROM.

See Appendix D

Содержание EPS4-100

Страница 1: ...Print Server Installation Guide For EPS2 100 and EPS4 100 Fast Ethernet Print Servers Part Number 900 190 Rev C 1 08...

Страница 2: ...in the United States of America Ethernet is a trademark of XEROX Corporation UNIX is a registered trademark of The Open Group Windows 95 Windows 98 Windows 2000 and Windows NT are trademarks of Micro...

Страница 3: ...Getting Started 4 TCP IP Configuration 5 NetWare Configuration 6 LAT Configuration 7 AppleTalk Configuration 8 LAN Manager DLC Configuration A Contact Information B Troubleshooting C Pinouts D Updati...

Страница 4: ...Declaration of Conformity Index...

Страница 5: ...erating systems The EPS2 100 and EPS4 100 support the AppleTalk EtherTalk LAN Manager Local Area Transport LAT IPX NetWare and TCP IP protocols Both servers queue multiple pending jobs and service tho...

Страница 6: ...y install the Server Chapter 3 Getting Started explains the minimum configuration needed to operate the Server Chapters 4 through 8 cover protocol specific setup needed to install print queues and oth...

Страница 7: ...t Description The front panel of the EPS has two RJ45 ports and either two DB25 ports EPS2 100 or 4 DB25 ports EPS4 100 The back panel of the EPS has one 10 100BASE T port a Test Reset button and a po...

Страница 8: ...Installation 2 2 The EPS has 7 LEDs on the top panel Figure 2 2 EPS LED Location LED functionality is explained in Table 2 1 LEDs...

Страница 9: ...activity OK Lights green blinks occasionally to indicate the unit is functioning properly GOOD LINK Lights solid green to indicate a working Ethernet connection either 10BASE T or 100BASE T 10 100 Li...

Страница 10: ...Installation 2 4 2 2 Installation The following diagram shows a properly installed EPS To install the server complete the following steps in order Refer to the numbers in the figure for help...

Страница 11: ...ly 5 Allow 45 seconds for the unit to fully boot The OK LED should be lit to show the unit is functioning properly If you have connected a 10BASE T cable to the Server the Link LED should be solid gre...

Страница 12: ......

Страница 13: ...are two important passwords on the EPS the privileged password and the login password Changing any server service or port setting requires privi leged user status The default privileged password is sy...

Страница 14: ...igura tion purposes See Setting the IP Address on page 4 2 for instructions EZWebCon requires a Java Virtual Machine JVM on the client Lantronix provides JVM installers for Solaris and 32 bit Windows...

Страница 15: ...n be configured to prompt for a password with the Define Server Incoming Password Enabled command 3 3 Services With few exceptions a service must be created before print queues can be configured on th...

Страница 16: ...abled by default on all services provided by the Server because many network managers object to the frequent LAT service announcements AppleTalk is disabled on parallel port services because AppleTalk...

Страница 17: ...r needs an IP address before you can use EZWebCon See page 4 2 for instructions The EPS provides two major methods of printing via TCP IP Berkeley remote LPR and RTEL host software Neither Windows for...

Страница 18: ...s before you can log into it using EZWebCon To assign the IP address from EZWebCon 1 Start EZWebCon Instructions for installing running and using EZWebCon can be found on the distribution CD ROM 2 Cli...

Страница 19: ...has no IP address it will set its address from the first directed IP packet it receives NOTE The ARP ping method only works during the first two minutes of EPS operation After two minutes an alternat...

Страница 20: ...re is at least one entry in the ARP table use the following commands to ARP the IP address to the EPS and make the EPS acknowledge the IP assignment NOTE There should be replies from the IP address if...

Страница 21: ...will have to be told the EPS s IP address This is typically configured in the unix file etc hosts or via a nameserver Refer to the host s documentation for additional information telnet 192 0 1 228 Tr...

Страница 22: ...configuring the DHCP BOOTP or RARP server see your host documentation 4 1 4 Using the Command Line Interface 1 Connect to the serial port Port 1 using a terminal emulation program The serial settings...

Страница 23: ...If it is necessary to have the banner page at the beginning of the printout install and use the RTEL soft ware If banners are not needed they can be disabled 2 The EPS cannot print multiple copies of...

Страница 24: ...lation assumes that TCP IP Simple TCP IP and Microsoft TCP IP printing have been installed on the Windows NT host 1 In the Control Panel double click the Printers icon 2 Double click the Add Printer i...

Страница 25: ...TCP IP Configuration 4 9 4 Select the Add Port button and click Next...

Страница 26: ...Port is not an option refer to your Windows NT documentation for instructions on installing the Microsoft TCP IP Printing service 6 Enter the name or IP address of your EPS on the first line and ente...

Страница 27: ...TCP IP Configuration 4 11 7 Select the manufacturer and printer type...

Страница 28: ...TCP IP Configuration 4 12 8 Enter the queue name...

Страница 29: ...TCP IP Configuration 4 13 9 If applicable choose Shared and select the type of operating system that the printer will be working with First confirm that the print queue is working...

Страница 30: ...TCP IP Configuration 4 14 10 Test the printer...

Страница 31: ...e are slight variations in LPR configuration for AIX HP and SCO hosts as will be explained in the following sections 1 Install a print queue on your host by adding the EPS name and IP address to the e...

Страница 32: ...ired use the mx option to allow unlimited size files to be printed and the sh option to prevent header pages from being generated See the host s documentation or man pages for more information on the...

Страница 33: ...first field The message The lpd subsystem has been started will appear Click Done To add a print queue 1 From the main window choose Print Spooling 2 Choose Manage Print Server and Manage Print Queue...

Страница 34: ...te server and A description of the printer on the remote server A dialog box will appear with the message Added print queue eps_prt NOTE If you are unable to use SMIT see the Print Server Reference Ma...

Страница 35: ...print queue 1 At the HP prompt type sam 2 From the main application window choose Printers and Plotters 3 Choose Printers Plotters from the Printers and Plotters window 4 In the pull down menu select...

Страница 36: ...e Berkeley remote printing files and exe cutable programs NOTE The mkdev rlp command should only be issued once or serious problems will occur If this happens contact SCO technical support You can pri...

Страница 37: ...nter or a local printer r l r Please enter the name of the remote host that backupprinter is attached to EPS_xxxxxx The backupprinter is connected to host EPS_xxxxxx Is this correct y n y Would you li...

Страница 38: ...software configuring the connections to the EPS you can use normal UNIX print commands and queue utilities such as lpc and lpstat NOTE RTEL binaries are provided for many systems Source code is also...

Страница 39: ...rea to Check Explanation The Server IP address and name are entered in the host file Telnet to the Server using the name in the host file and verify that the Server name is resolvable and that the Ser...

Страница 40: ......

Страница 41: ...ction on page 4 2 for instructions This chapter explains creating NDS print queues with NetWare Administrator and with the PCONSOLE Quick Setup option To create NDS print queues you must be running Ne...

Страница 42: ...antronix com You will receive a blank registration form that can be completed and returned to Lantronix If you don t have Internet access contact a Lantronix Technical Support representa tive for assi...

Страница 43: ...le server is not in the access list add it 6 Reboot the EPS 5 2 Creating Print Queues Using NetWare Administrator Quick Setup The NetWare Administrator management utility allows you to manage network...

Страница 44: ...Menu Bar select Tools Print Services Quick Setup 4 In the Print Server Name field enter the name of your Lantronix server viewable by entering the Show Server command at the Local prompt 5 In the Prin...

Страница 45: ...configure the print queue The print server name is the name of your EPS EPS_xxxxxx The new printer name is the service name for example EPS_xxxxxx_Text The new print queue can be any name The print q...

Страница 46: ...Scanning too many file servers can cause a delay between jobs Configure the access list to only scan for jobs on the file servers of interest Table 5 2 NetWare Host Troubleshooting NDS Area to Check...

Страница 47: ...context that you have configured a failure code and an NDS error code for each server DSTree is the directory service tree on which the print server is located DSContext is the context where the prin...

Страница 48: ...has associated printers and that the printers have associated queues 0xfffffd69 DS Database is locked An administrator is probably updating the database Wait a few minutes and issue the Set Protocol N...

Страница 49: ...print server and the printer names match the service names on the print server 5 No printer queue found Ensure that the printers have associated queues 6 Login failed Ensure there is a print server ob...

Страница 50: ......

Страница 51: ...n page 4 2 for instructions NOTE To use LAT you must obtain a LAT license from your dealer or Lantronix and use the Set Define Protocol LAT License command on your EPS LAT print queues can be created...

Страница 52: ...T STARTUP COM file so the required LAT devices will be recreated after each host reboot NOTE LAT terminal device characteristics may have to be changed to correctly print certain files See your VMS do...

Страница 53: ...not translated into text error messages If a LAT job fails and appears in the queue with an eight digit hex result code the code can be translated by issuing the following commands PRINT QUEUE queue_n...

Страница 54: ...ting LAT Configurations Using a Port Area to check Explanation The specified node name matches the Server s node name Use the Show Server command The specified port name matches the port s name Use th...

Страница 55: ...o EtherTalk router to use the EPS 7 1 Bitronics The EPS advertises its printer as a LaserWriter Therefore printing from a Macintosh is only possible with a PostScript printer and bi directional commun...

Страница 56: ...close the Chooser window and print a test page of text to the Macintosh service 7 3 AppleTalk Zones If there is a router on the network the EPS will appear in the default zone specified by the router...

Страница 57: ...ng Area to Check Explanation The printer is available to be selected in the Chooser Make sure the printer is in the right zone Bidirectional communication Lock the printer in PostScript mode and issue...

Страница 58: ......

Страница 59: ...ion on page 4 2 for instructions NOTE Printing using an LPD client is the preferred method for sending print jobs to the EPS To print using the TCP IP protocol see the Using the Command Line Interface...

Страница 60: ...wlett Packard port is not one of the available options you must install DLC printing from your Windows NT system disks DLC is not installed by default 6 Enter the Server s hardware address It is print...

Страница 61: ...re downloads FAQs and the most up to date documentation are available at www lantronix com support Technical Support Europe Middle East Africa Phone 33 1 39 30 41 72 Email eu_techsupp lantronix com or...

Страница 62: ...lem Debug report stack dump if applicable Status of the unit when the problem occurred please try to include information on user and network activity at the time of the problem A 2 Sales Offices For a...

Страница 63: ...and its color then contact your dealer or Lantronix Technical Support The Server boots but does not try to load the Flash ROM code Press the Test button A brief description of the problem will be queu...

Страница 64: ...service is available and to verify that the appropriate protocols are enabled on the service The IP address The IP address must be unique on the network Many prob lems will occur when there are dupli...

Страница 65: ...e Server must be in this file for the host to answer a BOOTP or TFTP request The download file is in the correct directory and is world readable The download file must be in the correct directory and...

Страница 66: ...nter an IP address DHCP is automatically disabled Make sure the DHCP server is opera tional Check to see that the DHCP server is on and is functioning correctly Did the Server get its IP address from...

Страница 67: ...ss must be in this file for the host to answer a RARP request The Server s name and IP address in the etc hosts file The Server s name and IP address must be in this file for the host to answer a RARP...

Страница 68: ...apable of bidirectional communication use the Test Service EPS_xxxxxx_PS PostScript Count 5 command This will transfer data both to and from the printer Autoselection must be dis abled and the printer...

Страница 69: ...If your application does not have this provision ask the application vendor for an upgrade version or patch that will add the hex postscript function Port Counters If PostScript jobs appear to print...

Страница 70: ......

Страница 71: ...Compliant cables can easily be identified by the permanent label IEEE Std 1284 1994 compliant on the cable itself NOTE Non compliant cables have the same type of connectors but different electrical ch...

Страница 72: ...ng an RJ45 port to a DTE device such as a terminal that has a DB25 connector you will need to use an RJ45 DTE DB25 adapter To connect an RJ45 port to a DB25 connector on a DCE device you will need an...

Страница 73: ...ure J 2 represent the direction of the signal The pinouts assume that the 8 conductor cable connecting the Server and the adapter block is a swapped cable Both the transmit and receive ground signals...

Страница 74: ...end of the wire that does NOT extend through the connector and insert both wires into the connector Make sure that the wire that does not extend through the connector is in as far as possible to ensu...

Страница 75: ...Pinouts J 5 J 2 2 RJ45 to DB9 Figure J 4 RJ45 DTE DB9 Adapter...

Страница 76: ...e 8 conductor cable connecting the Server and the adapter block is a swapped cable Both the transmit and receive ground signals on the Server connector are wired to the signal ground on a DB9 adapter...

Страница 77: ...st version of EPS SYS can be downloaded from the Lantronix Web site The following instructions will lead you through the web site to the software file 1 On the home page http www lantronix com click o...

Страница 78: ...ary option must be used to transfer the files All released files are in the pub directory Always download the README file in the pub directory before downloading anything else it contains a directory...

Страница 79: ...word is server 230 Welcome to the Lantronix FTP Server 230 230 IMPORTANT Please get the README file before proceeding 230 IMPORTANT Set BINARY mode before transferring executables 220 230 Direct quest...

Страница 80: ...not echoed Last login Mon Jun 5 13 21 13 from company com SunOS Release 4 1 3_U1 NEXUS 2 Fri Dec 2 10 08 39 PST 1997 Welcome to the Lantronix BBS Type h for help userid new for new user new Welcome n...

Страница 81: ...ed in a file called EPS SYS The name should not be changed The download file should be world readable on the host There is a sixteen character length limit for the path name There is a twelve characte...

Страница 82: ...rver before starting the download attempts The Server will then try TFTP NetWare and MOP booting in that order provided that it has enough information to try each download method Downloading and rewri...

Страница 83: ...ownloads the new software it will send DHCP BOOTP and or RARP queries BOOTP and RARP queries are enabled by default Next the Server will attempt to download the EPS SYS file using TFTP Trivial File Tr...

Страница 84: ...for instructions on how to configure the EPS SYS file in the directory If BOOTP cannot be used to configure the Server s IP parameters configure them by hand using the following commands listed below...

Страница 85: ...Commands chapter of the Print Server Reference Manual on CD ROM K 4 4 MOP Copy the EPS SYS file to the MOM LOAD directory The EPS SYS filename is the only parameter that the Server needs to reload vi...

Страница 86: ...ry Since the Server cannot actually log into the file server it has very limited access to the server directories TFTP Check the file and directory permissions Ensure the loadhost name and address are...

Страница 87: ...st have the service characteristic enabled Ensure that the MOM LOAD search path includes the directory contain ing the EPS SYS file Ensure that the files were transferred in Binary mode Table K 1 Flas...

Страница 88: ...Updating Software K 12...

Страница 89: ...ower Supply Cord Voltage 95 250 Volts AC 3 wire single phase autoranging Frequency 47 63 Hz Operating Current 0 8 Amp maximum Power 25 Watts Cord type 3 conductors 1 0 mm 2 minimum conductor size appr...

Страница 90: ...vices large windows or doors that open to the outside L 3 Altitude Limitations If operating the Server above 2 4 km 8000 ft decrease the operating temperature rating by 1 F for each 1000 ft Operating...

Страница 91: ...Specifications L 3 L 4 Relative Humidity Limitations Operating 10 to 90 noncondensing 40 to 60 recommended Storage 10 to 90 noncondensing...

Страница 92: ...Specifications L 4...

Страница 93: ...eneral Port and Protocol sections Within each section commands are listed alphabetically Commands may require privileged user status Enter Set Privileged then enter the privileged password when prompt...

Страница 94: ...DEFINE SERVER GATEWAY ipaddress Specifies the host to be used as a TCP IP gateway to forward packets between networks Enter an IP address DEFINE SERVER INCOMING option BOTH Enables incoming LAT and Te...

Страница 95: ...s a new name for the Server Names are restricted in length generally a name of 11 or fewer characters is permissible DEFINE SERVER NETWARE LOADHOST server Specifies the NetWare host from which the Ser...

Страница 96: ...ask Specifies the subnet mask to be used for the Server The ipmask must be in n n n n format HELP option nothing Displays a list of top level general Help topics keyword Displays information about the...

Страница 97: ...EN DIS Toggles whether the named service can be used to ser vice networks running the specified protocol RTEL applies to TCP IP networks LANMAN EN DIS LAT EN DIS NETWARE EN DIS RTEL EN DIS Table M 1...

Страница 98: ...to send an end of job string to the attached device after every job Enter an end string or the word none FORMFEED EN DIS When Enabled causes the Server to append a form feed to the end of LPR print j...

Страница 99: ...none INITIALIZE option DELAY num Schedules a reboot after num minutes Enter a value from 0 to 120 CANCEL Cancels an impending initialization FACTORY Reboots the server to its factory default settings...

Страница 100: ...ERVER nothing Displays Server information once Show or continu ally every three seconds Monitor COUNTERS Displays characteristics related to the various counters kept by the Server SHOW MONITOR SERVIC...

Страница 101: ...LOCAL The port can initiate connection requests and local logins are permitted NONE The port is unusable REMOTE The port can receive host initiated connection requests DEFINE PORT nn BITRONICS EN DIS...

Страница 102: ...settings XON Specifies XON XOFF software flow control DEFINE PORT nn NAME newname Enter a name of up to 16 alphanumeric characters for the specified port DEFINE PORT nn PARITY option parity Enter eve...

Страница 103: ...tinually every three seconds Monitor Counters and Status keywords can be added TEST PORT nn option COUNT rows WIDTH cols Sends an ASCII data stream to the port for the specified number of rows and or...

Страница 104: ...onnections to the specified IP address from the specified ports and connections from the IP address to the specified ports If no port nn is specified the command applies to all physical and virtual po...

Страница 105: ...DDRESS ipaddress page M 3 LOADHOST ipaddr Same as DEFINE SERVER LOADHOST ipaddress page M 3 NAMESERVER ipaddr Specifies the IP address of the host that will resolve text host names into their numeric...

Страница 106: ...string obtained from your dealer or Lantronix DSTREE string Configures the NetWare Directory Services tree in which the Server is located For more information about NDS trees see your NDS documentatio...

Страница 107: ...from the IP security table that are related to the specified IP address PURGE PROTO NETWARE ACCESS option ALL Removes all entries from the NetWare access list server Removes entries from the NetWare a...

Страница 108: ...Frequently used Commands M 16...

Страница 109: ...Warranty Statement For details on the Lantronix warranty replacement policy go to our web site at http www lantronix com support warranty index html...

Страница 110: ...Electro Static Discharge Test IEC 6100 4 3 1996 Radiated Immunity Field Test IEC 6100 4 4 1995 Electrical Fast Transient Test IEC 6100 4 5 1995 Power Supply Surge Test IEC 6100 4 6 1996 Conducted Immu...

Страница 111: ...5 8 C Centronics 7 1 Chooser Macintosh 7 2 Command line interface 4 2 Console port 2 5 D DB25 2 1 Default service 3 3 DHCP 4 6 B 4 E EtherTalk 1 1 EZWebCon 2 5 3 2 4 2 F Flash ROM updates Troubleshoo...

Страница 112: ...1 5 1 5 6 Access list 5 3 Bindery 5 1 NDS 5 1 Reloading software D 7 P Passwords 3 1 PCONSOLE 5 1 5 5 Ping 4 2 4 3 PostScript 7 1 Power connector 2 5 Print queue 3 3 4 7 4 17 4 20 5 5 6 2 8 2 Printca...

Страница 113: ...ileges 4 3 Supplying power 2 5 System Administration Mgr SAM 4 19 System Mgmt Interface Tool SMIT 4 16 T TCP IP 1 1 4 1 4 23 8 1 Reloading software D 7 Telnet 3 3 Test 2 5 Troubleshooting 5 6 6 3 7 3...

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