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PAGE
Pellet Grill
23
Troubleshooting
PROBLEM
CAUSE
SOLUTION
The grill
won’t
ignite.
Power.
Verify there is power at the outlet. If connected to a GFCI outlet,
check and reset if necessary. If there is power but the grill fails to
ignite, contact Customer Service at 1-800-321-3473.
Pellets aren’t
being
delivered
into the Fire
Pot.
Pellet Hopper is empty or pellets failed
to fall into auger tube.
Verify there are pellets in the Pellet Hopper and they are not stuck
on the side walls. If they are stuck, gently bump the hopper walls
to shake the pellets loose and/or add more pellets. If the grill has
run out of pellets, allow up to 5 minutes for them to travel to the
fire pot. Verify the auger motor is operating as described in SETUP
PROCEDURE. If this fails, contact Customer Service at 1-800-321-
3473.
Fire will not
remain lit.
Excess ash in the Fire Pot.
Excess ash in the Fire Pot may be the problem. Unplug the grill
and wait until the grill cools down. Then open the Cooking
Chamber, use caution to remove the warming racks, cooking
grates, grease tray and flame baffle from inside the grill. And then
remove all unburned pellets and ash from inside and around the
Fire Pot. A shop vacuum with a hose is ideal for this task. After
cleaning the ash, reinstall the warming racks, cooking grates,
grease tray and flame baffle into the grill. Initiate the GRILL
LIGHTING INSTRUCTIONS. If the grill fire still goes out, please
contact Customer Service at 1-800-321-3473 for additional
support.
Electric
element (Ignit-
er) does not
get hot.
Check that the 3-wire plug is fully
seated into a 3-wire grounded GFCI
outlet wired for 120 volts and protected
at 7 or 10 amps.
Check the breakers or fuses for the
outlet being used are not open or blown.
Check that the GFCI outlet has not been
tripped. Electric element only heats up
(becomes red) during the first 5 minutes
after power switch is turned on.
Fuse-Blown.
Reset plug in a 3-wire grounded GFCI outlet wired for 120 volts
and protected at 7 or 10 amps. Reset breakers or replace fuse.
Reset GFCI outlet.
Turn control knob ot the “OFF” position for 5 minutes then follow
Lighting Instructions.
Replace max fuse size: 5mm x 20mm, 5 amps.
Grill is not
getting hot
enough.
Temperature set too low.
Grill lid being open too long or too
often.
No fire burning.
Adjust the Control Knob to a higher temperature. Open the grill
lid only when necessary. Inspect and verify the Pellet Hopper is
full and the Fire Pot does not contain too much ash. DO NOT
touch any HOT parts. Allow the grill to cool first.
Grill is getting
too hot.
Operating temperature set too high.
Auger continuously runs.
Adjust the Control Knob to a lower temperature. If the temper-
ature continues to go higher than the setting, contact Customer
Service at 1-800-321-3473.
Excess smoke
from chamber
or chimney.
Grease fire.
Some smoke is normal, but if excess smoke is observed and the
temperature has increased, there could be a grease fire. Turn
OFF and unplug the power cord. A simple grease fire should
extinguish itself. If fire continues, use baking soda to smother the
fire or contact the FIRE DEPARTMENT.
Содержание 470430
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