TROUBLESHOOTING
PAGE 26
FLAME
PROBLEM
CAUSE
SOLUTION
1. Flame has gone out.
2. Temperature has dropped below setting
for more than 10 minutes.
1. Verify there is a flame in the fire pot, if
not turn the dial to SHUT DOWN and then
to SMOKE in the same sequence to restart.
2. Verify there are pellets in the hopper and
add pellets to the hopper if needed.
3. Press FEED to fill the auger.
4. Restart the grill.
SENSR
1. Error with the temperature sensor.
1. Verify the temperature sensor is installed
correctly.
2. Check the wiring around the probe for
breaks or kinks.
3. Contact the manufacturer if the problem
cannot be corrected.
PRERR
1. Error with the meat probe.
1. Verify the plug is securely inserted into the
probe socket on the control panel.
2. Contact the manufacturer if the problem
cannot be corrected.
1. Will not heat up
1. Verify there are pellets in the hopper.
2. The dial must be in one of the 10 operating
positions (SMOKE-HIGH).
3. Verify the ignitor rod is working. Turn dial
to SHUT DOWN, then to SMOKE to verify
ignitor rod becomes red hot. DO NOT TOUCH.
4. Verify fan is working.
5. Verify auger is working.
6. If any of these parts are not working, contact
the manufacturer.
NO FLAME IN
THE FIRE POT
1. The LED will not light up
1. Verify there is power to the grill and the grill
is turned on.
2. The dial must be in one of the 10 operating
positions (SMOKE-HIGH).
3. Contact the manufacturer if the problem
cannot be corrected.
GRILL WILL
NOT START
1. Excess ash buildup in the fire pot
2. Windy environment
1. When the grill is cooled, remove the cooking
grate, drip tray and heat diffuser to check
fire pot for excess buildup.
2. If there is excess buildup of ash, carefully
remove all ash and unburned pellets.
3. Replace parts and initiate startup.
4. Too much wind can extinguish the fire, move
grill to a more protected area.
FIRE GOES OUT
ON SMOKE
SETTING
®
