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Trouble-shooting
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PROBLEM
POSSIBLE CAUSES
SOLUTIONS
Appliance won’t operate
Appliance is not plugged in properly
Check connections
On/Off button has not been activated
Set to ‘ON’ position
Thermostat is not engaged
Turn knob to required temperature
RESET button has been triggered
Let appliance cool down then re-set
Control box is not positioned correctly
Remove and replace it in correct position
Bad smell or too much
Oil has deteriorated
Change oil
smell from oil
Oil is not suitable
Use a specialist deep-frying oil
Don’t mix different types of oil
Oil is smoking.
Oil has deteriorated
Change oil
Temperature is too high
Set thermostat to lower setting
Oil is not suitable for deep-frying
Use a suitable, high quality oil
Oil is foaming or boiling over
Too much water in food
Dry food well
Oil is too old
Change oil
Different oils have been mixed
Empty bowl and clean it.
Use a specialist deep-frying oil
Recommended quantities have
No more than 1kg (Super PRO® model)
been exceeded
700g (Compact PRO® model)
Basket lowered into oil too quickly
Remove basket and lower it more slowly
Food is not going golden
Basket is overloaded
Do not exceed recommended quantities
Oil is not hot enough
Set thermostat to correct temperature
Chips/Crisps are sticking together
Food has not been washed properly
Wash and dry carefully
If you are unable to ascertain what has caused the problem, under no circumstances should you attempt to
dismantle the appliance yourself. Contact your retailer or our Consumer Department.
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