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Rugged RAID User Manual
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Problem: I got an error message telling me that the drive has been disconnected
Q: Did it happen when the computer was coming out of sleep mode?
A: Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning
down when you set your computer to sleep mode, and when the computer is awoken from sleep, it may not give
the drive enough time to spin-up from its sleep mode.
Problem: The displayed available capacity doesn't seem right.
Q: I just moved a lot of files into the Trash/Recycle Bin from my Thunderbolt hard drive. Why isn't this reflected in the
displayed available space?
A: Disk space will not be reclaimed until the file is completely erased. To remove the files forever, empty your
trash/recycle bin.
Q: Why is the volume capacity less than advertised on the Thunderbolt storage (hard drives only)?
A: After formatting, the available capacity of a drive will show less than advertised on the box. The difference is
based upon how capacity is viewed by the operating system. For example, a hard drive that can store
500,000,000,000 bytes is divided by 1,000,000,000 to equal 500GB. This is the actual capacity listed on the
manufacturer’s box. The operating system uses slightly different math, dividing 500,000,000,000 by
1,073,741,824 to equal 466GB.
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