7. Troubleshooting
page 32
LaCie d2 SATA II 3Gbits
User’s Manual
The Problem
The drive is not
recognized by the
computer.
Questions To Ask
Does your computer’s
configuration meet the minimum
system requirements for use with
this drive?
Is the drive’s power supply
connected and turned on?
Did you follow the correct
installation steps for the specific
interface and operating system.
Is there an icon for the drive
appear on the desktop?
Are both ends of the Serial ATA
cable firmly attached?
Possible Solutions
Check section 2.1. Minimum System Requirements – Mac
Users for more information.
Make sure that the power supply is properly connected (see
section 3.1. Connecting The Power Supply), that the drive
has been turned on by pressing the On/Off button the front
of the drive, and that the outlet the power supply is
connected to is also turned on.
Review the installation steps under 3.2. Connecting The
Drive To Your Computer – 3.2.1. Mac Users.
There should be an icon for the LaCie drive on the desktop.
Open
Apple System Profiler
and click on the
Devices and
Volumes
tab. If your device is not listed, follow the rest of the
Troubleshooting tips to isolate the problem.
•Disconnect the External Serial ATA cable, wait 30 seconds
and then reconnect.
•Ensure that the External Serial ATA connectors are properly
aligned. External Serial ATA cables can only be inserted one
way. Make sure that they are correctly oriented.
•Check that the External Serial ATA connectors are straight
and fully seated in the Serial ATA ports.
•Only use certified External Serial ATA cables, such as the
cables provided with your LaCie drive.
If you have followed all of these steps and the drive is still
not recognized, shut down your computer, wait 3 to 5
minutes, restart your computer and try again.
7.1. Mac Users
