8. Troubleshooting
page 48
LaCie d2 DL DVD±RW Drive
User’s Manual
The Problem
The drive is not
recognized by the
computer.
The drive turns on and off
when you turn your
computer on and off.
Questions to Ask
Have the FireWire/USB drivers
been installed correctly and
enabled?
Is there a conflict with other
device drivers?
Possible Solutions
Windows 98 SE & Me Users:
Go to
Start
>
Settings
>
Control Panel
>
System
>
Device Manager
>
USB
Controller
or
IEEE 1394 Controller
> click on the plus sign
next to the controller icon, and you should see your device
listed.
Windows 98 SE Users:
Microsoft has released an IEEE
1394 Storage Supplement update to enhance compatibility
and help alleviate lock-ups. Check Microsoft’s Web site,
support.microsoft.com
, for more information.
Windows 2000 Users:
Go to
Start
>
Settings
>
Control
Panel
>
System
>
Hardware
tab >
Device Manager
button
>
USB Controller
or
IEEE 1394 Controller
. Click on the
+
sign next to the controller icon, and you should see your
device listed.
Windows XP Users:
Go to
Start
>
Control Panel
>
Performance and Maintenance
>
System
>
Hardware
tab >
Device Manager
button >
USB Controller
or
IEEE 1394
Controller
. Click on the
+
sign next to the controller icon,
and you should see your device listed.
If you still can’t see your device, recheck the cables and try
the other troubleshooting tips listed here.
Contact
LaCie Technical Support
for help.
This is normal. Your drive has an autoswitching power feature, which means that if your drive is
connected to your computer, turning the computer on will automatically turn the drive on.
Likewise, turning the computer off will automatically turn the drive off. If you wish to power off
the drive while it is connected to your computer, first make sure that your computer is not
accessing the drive and then follow the steps in section
3.5. Disconnecting Your LaCie Drive
.
After you have disconnected the drive, push the blue On/Off button on the front of the drive to
turn the drive off.
