LaCie Rugged USB 3.0
• D
esign
by
n
eil
P
oulton
Troubleshooting
User Manual
page 22
4.1. Mac Troubleshooting
Problem
Question
Solution
The drive is not running
noticeably faster when
connected via Super-
Speed USB 3.0.
Is the drive connected to a
USB port on your computer, or
to a USB hub?
If your drive is connected to a USB port or hub, this is normal. A Super-
Speed USB 3.0 device can only operate at USB 3.0 performance levels
when it is connected directly to a USB 3.0 port or hub. Otherwise, the USB
3.0 device will operate at the slower USB transfer rates.
Does your computer or oper-
ating system support Super-
Speed USB 3.0?
See section
1.2. Minimum System Requirements
.
The drive is not recog-
nized by the computer.
Does an icon for the drive ap-
pear on the desktop?
There should be an icon for the LaCie drive on the desktop. If the drive
does not appear, follow the rest of the Troubleshooting tips to isolate the
problem.
Does your computer’s con-
figuration meet the minimum
system requirements for use
with this drive?
See section
1.2. Minimum System Requirements
for more information.
Did you follow the correct
installation steps for the spe-
cific interface and operating
system.
Review the installation steps in section
2.1. STEP 1: Connecting the Inter-
face Cable
and section
2.2. STEP 2: Launching LaCie Setup Assistant
.
Are both ends of the USB
cable firmly attached?
Check both ends of the USB cable and make sure that they are fully seated
in their respective ports. Try disconnecting the cable, waiting 10 seconds,
and then reconnecting it. If the drive is still not recognized, restart your
computer and try again.
Is the drive receiving sufficient
power?
If the drive is connected to your computer via USB and does not appear to
mount, the drive may not be receiving enough power from the USB bus on
your computer. Try connecting the USB power sharing cable as described
in section
1.4. Cables and Connectors
.
Is there a conflict with other
device drivers or extensions?
Contact LaCie Technical Support for help.
The drive is not recog-
nized by the computer.
Has the drive been formatted?
If you do not launch LaCie Setup Assistant or if you quit LaCie Setup As-
sistant after formatting has begun, your drive will not be ready to use and
will require manual formatting. Please see section
3. Optional Formatting
and Partitioning
.
Does your computer’s operat-
ing system support the file
system?
Check your computer’s documentation and see section
3. Optional For-
matting and Partitioning
.
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