Troubleshooting
page 24
LaCie Mobile Hard Drive
User’s Manual - USB 2.0
The Issue
The drive is not
recognized.
Error messages under
Mac OS 10.x.
The drive is working
slowly.
Questions to Ask
Is the file system supported by your
Operating System?
Does your computer’s configuration
meet the minimum system
requirements for use with this drive?
Was the drive originally formatted
as a removable disk?
Did you get an Error –50 message
while copying to a FAT 32 volume?
Did you get an error message
telling you that the drive has been
disconnected when coming out of
sleep mode?
Are other USB devices connected to
the same port?
Possible Solutions
Check the documentation for your Operating System.
Check section
1.1. Minimum System Requirements
.
If the drive is configured as a removable drive under
Windows 98SE or Windows Me, the removable setting will
need to be re-checked each time that the drive is taken to a
new system. To do this, go to the
Device Manager
and click
on the
Drives Settings
tab.
When copying files or folders from Mac OS 10.x to a FAT 32
volume, certain characters cannot be copied. These
characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of
characters are not being used.
Simply ignore this message. The drive will remount to the
desktop. LaCie drives conserve power by spinning down
when you set your computer to sleep mode, and when the
computer is “woken” from sleep, it does not give the drive
enough time to spin-up from its sleep mode.
Disconnect any other USB devices and see if performance
improves.
