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5. Troubleshooting

In the event that your LaCie Slim DVD±RW Drive is not working correctly, please refer to the following checklist to find out
where the problem is coming from. If you have gone through all of the points on the checklist and your drive is still not
working correctly, please have a look at the FAQs that are regularly published on our Web site – 

www.lacie.com

. One of

these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent
software updates will be available.

If you need further assistance, please contact LaCie Technical Support (see 

6. Contacting Customer Service

for details).

Manual Updates

LaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is our
goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your
new device. 

If your manual does not reflect the configurations of the product that you purchased, please check our Web site for the most
current version available.

Troubleshooting

page 26

LaCie Slim DVD±RW Drive User’s Manual

USB 2.0

The Issue

The drive is not
recognized.

Questions to Ask

Is the drive’s power on?

Does an icon for the drive appear
on the computer (On a Mac a CD-
ROM must be inserted in the drive)?

Are all of the cables connected
securely and correctly?

Are both ends of the USB 2.0 cable
connected and properly seated?

Possible Solutions

Check to see that all of the power cords are properly
connected and that the switch on the rear of the drive is
turned on. If you are using a surge protector, make sure that
it is switched on, too.

Check for an icon on the Desktop (on a Mac) or in 

My

Computer

(on a PC).

Make sure that all the steps in section 

2. Getting Connected

have been followed correctly. Examine the connections
carefully to ensure that all the cables are inserted in the
correct orientation and in the correct location.

Check both ends of the USB 2.0 cable. Disconnect them, wait
10 seconds, and reconnect them. If the drive is still not
recognized, restart your computer and try again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Содержание 300820U - DVD+/-RW Drive Slim Design

Страница 1: ...ts 14 3 1 1 CD and DVD Media Definitions 15 3 1 2 DVD Video Zone 16 3 2 Inserting Discs 17 3 3 Ejecting Discs 18 3 4 Emergency Ejection of Discs 18 3 5 Accessing Discs 19 3 6 Writing Discs 19 4 Helpful Information 21 4 1 Advice for Optimizing USB 2 0 Connections 21 4 1 1 What Is USB 2 0 21 4 1 2 Disconnecting USB 2 0 Devices 22 4 1 3 Data Transfers 23 4 2 User Advice on MPEG II Decoders 24 4 3 Fil...

Страница 2: ...ted and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause ha...

Страница 3: ...pean Community Compliance with these directives implies conformity to the following European Norms Class B EN60950 EN55022 EN50082 1 EN61000 3 2 With reference to the following conditions 73 23 EEC Low Voltage Directive 89 336 EEC EMC Directive Laser Products This equipment is certified to comply with DHHS Rule 21 CFR Chapter I subchapter J in effect as of date of manufacture This equipment is cla...

Страница 4: ...t in operation If you expose your eyes or skin to the laser inside you drive you risk damage or loss of your vision or other personal injury Do not open your drive or attempt to disassemble or modify it Never insert any metallic object into the drive to avoid any risk of electrical shock fire short circuiting or dangerous emissions Your drive contains no user serviceable parts If it appears to be ...

Страница 5: ...the drive or use excessive force on its buttons connectors and tray Doing so increases the risk of damage to the device Always place your drive in a horizontal position before using it Otherwise it may fall causing damage to the device and or corruption or loss of data Always remove the disc from the disc tray before transporting your drive Otherwise written data may be destroyed or the drive s in...

Страница 6: ...sixteen hours of VHS quality video or increase the video bit rate for higher quality movies And with 8 5GB of storage space on a single DL disc they re ideal for archiving and backup applications and could even be used as replacement for tape in some instances Now you have the tools to make high impact professional quality DVD videos conveniently make system backups and preserve all of your memori...

Страница 7: ... record directly from a hard drive that supports sustained data transfer rates for the following speeds 8x 11 08MB s 4x 5 54MB s 2x 2 77MB s 1x 1 385MB s Tech Note Mac Users USB Connectivity For optimal performance under the Mac OS it is recommended that you use the FireWire interface unless you are using a G5 or are running Mac OS 10 2 8 or later on a computer with a Hi Speed USB 2 0 PC or PCI ca...

Страница 8: ...rectDraw Standard Sound Blaster compatible sound card Microsoft DirectShow 6 4 or greater Monitor resolution of 1024 x 768 24 bit color Additional Requirements for DV Capturing and DVD Authoring Minimum of 128MB of RAM 256MB is recommended 1GB of free hard disk space for every 5 minutes of DV video capture 4 5GB of free hard disk space for copying a DVD Video disc 8GB of free hard disk space for c...

Страница 9: ...oftware 2 2 Connect the Power Supply and Switch On the Drive 2 3 Connect the USB 2 0 Cable to Your LaCie Drive and to Your Computer Once you ve gotten the drive powered on and connected to your computer move on to section 3 Using Your LaCie Drive for important information on how to utilize your drive Getting Connected page 9 LaCie Slim DVD RW Drive User s Manual USB 2 0 ...

Страница 10: ...r hard drive Mac OS 9 1 and later Double click the the LaCie DVD Utilities CD ROM icon and then open the Roxio Toast Lite folder Click on the Roxio Toast Lite 5 2 2L icon on follow the on screen instructions to complete the installation Important Note Mac OS 9 1 and later does not support double layer recording Windows Users Windows 2000 XP Click on Easy Media Creator and DVDMax Player separately ...

Страница 11: ... the rear of your drive Plug the large end of the external power supply into a properly grounded electrical outlet Switch on your drive Warning Use only the AC adapter supplied with your specific LaCie drive Do not use a power supply from another LaCie drive or another manufacturer Using any other power cable or power supply may cause damage to the device and void your warranty Always remove the A...

Страница 12: ...aring cable into an available USB port on your computer Switch on your drive Important Note In order for the USB Power Sharing Cable to draw a sufficient amount of power from your computer it must be plugged into a powered USB port Getting Connected page 12 LaCie Slim DVD RW Drive User s Manual USB 2 0 1 2 3 Power Supply Option B 1 2 3 ...

Страница 13: ...er then insert the cable firmly into the USB port for a stable connnection Tech Note Please refer to section 4 1 Advice for Optimizing USB 2 0 Connections for important information on disconnecting USB 2 0 devices and ensuring optimum performance Tech Note To achieve USB 2 0 speeds your drive must be connected to a USB 2 0 host port If it is connected to a USB 1 1 port your drive will operate at U...

Страница 14: ...techniques Close all other open programs and disconnect from the internet Copy data to your hard drive first Use the correct media with the appropriate speed rating Use media that is free of scratches and fingerprints Check LaCie s Web site www lacie com often for the latest information on creating CDs and DVDs Using Your laCie Drive page 14 LaCie Slim DVD RW Drive User s Manual USB 2 0 Tech Note ...

Страница 15: ... functionally similiar to CD RW and DVD RW discs but utilizes the same recording techniques as DVD R Incorporates the Direct Overwrite DOW system allowing data to be written directly over existing data in a single pass DVD R Discs Best sutied for recording DVD videos storing multiple photo albums and data DVDs under 4 7GB These discs are also functionally similiar to CD R media and have the same c...

Страница 16: ... When you insert a DVD Video disc into your drive for the first time the hardware or software MPEG II decoder will detect if the setting of your drive is the same as on the DVD Video If not a message will appear on your screen and you will be asked to change the RPC setting of your drive Important Note You can only change the RPC of your drive four times The RPC setting is copied into an internal ...

Страница 17: ...ce the door open you will damage the drive The power must be on in order to open the drive The drive must be on a flat surface to work correctly To close your LaCie Slim DVD RW Drive press the Open Close button on the front of the drive Warning Do not force the tray closed You will damage the drive Always remove discs before transporting the drive Never move the drive while it is in operation Usin...

Страница 18: ... disc tray will open then you can access your media Mac Users Drag the DVD CD icon on the desktop to the Trash The Slim DVD RW drive s tray will then open Remove the DVD or CD Gently push in the disc tray or push the load eject button to close it 3 4 Emergency Ejection of Discs In the event that a CD or DVD cannot be ejected with the Open Close button and the software is not controlling the drive ...

Страница 19: ...sion and data cannot be added after the recording is finished Differs from the CD R DAO method because the lead in data area and lead out areas are all written sequentially Incremental Recording IR A DVD writing process that is similiar to the Session at Once SAO CD R writing method files may be added directly to the DVD R disc one recording at a time instead of recording the files to a hard drive...

Страница 20: ...ng PW A CD writing process that is very useful for data backup but cannot be used to write audio CDs Buffer underrun is impossible in this mode because the data is written in packets of a few KBs Session at Once SAO A CD writing process which is similar to DAO where all of the information is written in one session but SAO allows for the ability to begin another session and record at a later time T...

Страница 21: ... to USB 1 1 transfer rates There are also different types of USB connections such as the mini cable and device end Make sure that you have the correct type of connection on computer Consult LaCie Customer Support or your LaCie reseller for more information USB 2 0 Host Bus Adapters and Performance To utilize the newly enhanced USB 2 0 performances your computer must be equipped with a USB 2 0 host...

Страница 22: ...e when it is not active No unmounting is required 1 From the System Tray located in the lower right hand side of your screen click on the Eject icon a small green arrow over a hardware image 2 A message will appear detailing the devices that the Eject icon controls i e Safely remove Click on this prompt 3 You will then be given the following message Safe to Remove Hardware or similar It is now saf...

Страница 23: ...e is USB 2 0 certified Warning Do not connect USB 2 0 cables so that they form a ring of devices There is no need for terminators on USB 2 0 devices so the unused USB 2 0 connectors should be left empty 2 Check that the power supply and ground connection are seated properly 3 Disconnect your computer s USB 2 0 cable Wait 30 seconds Reconnect Tech Note Controller This is a component or an electroni...

Страница 24: ...ormance during playback with your LaCie drive 4 3 File Sysetm Formats Definitions When writing Slim DVD R RW and CD R RW discs you will have the option to assign the disc a particular file format the way in which a computer names and organizes files for storage and retrieval There are essentially three file system formats to be concerned with when using a LaCie DVD or CD Drive Universal Disk Forma...

Страница 25: ...ust over two hours of MPEG II video but it is possible to put up to eight hours of VHS quality video or one hundred sixty hours of audio on a single layer disc When media companies reference the amount of data that a disc can hold they represent the total amount in terms of gigabytes GB or a billion bytes 1000 x 1000 x 1000 bytes This number though is not the way in which a computer addresses the ...

Страница 26: ...flect the configurations of the product that you purchased please check our Web site for the most current version available Troubleshooting page 26 LaCie Slim DVD RW Drive User s Manual USB 2 0 The Issue The drive is not recognized Questions to Ask Is the drive s power on Does an icon for the drive appear on the computer On a Mac a CD ROM must be inserted in the drive Are all of the cables connect...

Страница 27: ...o to Start Control Panel Performance and Maintenance System Hardware tab Device Manager button USB Controller click on the plus sign next to the controller icon and you should see your device listed If you cannot see the device recheck the cables and try the other troubleshooting solutions listed here Consult LaCie Technical Support See section 6 Contacting Customer Support for more details Tech N...

Страница 28: ...tart button to restart your computer 4 Launch the recording software again and check to see if it recognizes the drive now If you plan on using both the recording software and iTunes or Disc Burner you may want to create a separate Extension Set for the recording software 1 From the Apple Menu go to Control Panels and open the Extensions Manager 2 Press the Duplicate Set button 3 Give the new Exte...

Страница 29: ...ow to eject your media Verify the contents of the disc by using your recording software or viewing its contents in My Computer for Windows users or File Get Info for Mac users If you ve checked and it still won t record try recording on a new blank disc Check section 3 1 Supported DVD CD Formats for the disc formats supported by your drive Carefully inspect the disc Look to see if there are highly...

Страница 30: ...led correctly See the help section of the software program for more information Check your processor Start Settings Control Panel System General tab If your processor does not meet the minimum requirements see section 1 1 Minimum System Requirements you may need to purchase an MPEG II decoder card Consult your computer supply specialist for details Consult the help section of your DVD playback sof...

Страница 31: ...r hub to a connector on the existing hub you can then plug in a new set of peripher als and so on up to a maximum of 127 You can use your USB 2 0 devices with USB 1 1 hubs but the peripherals will be limited to USB 1 1 performance levels As USB 2 0 is backwards compatible you will be able to connect USB 1 1 devices to USB 2 0 hubs however the USB 1 1 devices will still maintain their normal perfor...

Страница 32: ... checklist and you still can t get your LaCie drive to work properly contact us via the provided Web link Before contacting us make sure that you are in front of your computer and that you have the following information on hand Your LaCie drive s serial number Operating system Mac OS or Windows and version Computer brand and model Names of CD or DVD drives installed on your computer Amount of memo...

Страница 33: ...ium Contact Us At http www lacie com be contact LaCie Finland Contact Us At http www lacie com fi contact LaCie Italy Contact Us At http www lacie com it contact LaCie Norway Contact Us At http www lacie com no contact LaCie Switzerland Contact Us At http www lacie com chfr contact LaCie Grand Export Contact Us At http www lacie com intl contact LaCie Canada English Contact Us At http www lacie co...

Страница 34: ...commended that the CD R RW DVD R RW and DVD R RW media be tested after they have been written to Under no circumstances do LaCie or its suppliers guarantee the reliability of the DVD or CD media used in this drive LaCie will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenue...

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