Thunderbolt Series User Manual
48
ports.
Try disconnecting the Thunderbolt technology cable then wait 10 seconds before reconnecting it.
■
If the drive is still not recognized, restart your computer and try again.
■
Problem: I'm receiving file transfer error messages and Time Machine does not
work.
Q: Did you get an "Error -50" message while copying to the storage?
A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied.
These characters include, but are not limited to:
? < > / \ :
Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with
Thunderbolt Series storage. Please consider formatting the drive as HFS+ Journaled with a Striped or Mirrored
RAID Set. See
Formatting
. Additionally, Time Machine is only compatible with disks formatted in HFS+ or
HFS+Journaled. Reformat the drive for Time Machine compatibility
Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?
A: Ignore this message. The drive will remount to the desktop.
Problem: The disk space does not seem right.
Q: I just threw a lot of files into the Trash from my Thunderbolt Series storage. Why don't I see more space to copy new files?
A: Disk space will not be reclaimed until the file is erased. To remove the files forever:
Click the Trash icon in the Dock.
■
A Finder window will open. Click Empty in the upper right.
■
Q: Why is the volume capacity less than advertised on the Thunderbolt Series storage (hard drives only)?
A: After formatting, the available capacity of a drive will show less than advertised on the box. The difference is
based upon how capacity is viewed by the operating system. For example, a hard drive that can store
500,000,000,000 bytes is divided by 1,000,000,000 to equal 500GB. This is the actual capacity listed on the
manufacturer’s box. The operating system uses slightly different math, dividing 500,000,000,000 by
1,073,741,824 to equal 466GB.
Problem: I have to rebuild the Mirrored RAID Set.
Q: I just received my replacement drive from LaCie. How do I rebuild my Mirrored RAID Set?
A: Please see
Apple Support
for instructions on rebuilding a Mirrored RAID Set.
