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LaCie 12big Rack Network  

Contacting Customer Support

User Manual 

page 54

9. Contacting Customer Support

9.1.  LaCie Technical Support Contacts

LaCie Asia
Contact us at:

http://www.lacie.com/asia/contact/

LaCie Australia
Contact us at:

http://www.lacie.com/au/contact/

LaCie Belgium
Contact us at:

http://www.lacie.com/be/contact/

 (Français)

LaCie Canada
Contact us at:

http://www.lacie.com/caen/contact/

 (English)

LaCie Denmark
Contact us at:

http://www.lacie.com/dk/contact

LaCie Finland
Contact us at:

http://www.lacie.com/fi/contact/

LaCie France
Contact us at:

http://www.lacie.com/fr/contact/

LaCie Germany
Contact us at:

http://www.lacie.com/de/contact/

LaCie Italy
Contact us at:

http://www.lacie.com/it/contact/

Japan – ELECOM CO., LTD.
Contact us at:

http://www.lacie.com/jp

LaCie Netherlands
Contact us at:

http://www.lacie.com/nl/contact/

LaCie Norway
Contact us at:

http://www.lacie.com/no/contact/

LaCie Spain
Contact us at:

http://www.lacie.com/es/contact/

LaCie Sweden
Contact us at:

http://www.lacie.com/se/contact

LaCie Switzerland
Contact us at:

http://www.lacie.com/chfr/contact/

 (Français)

LaCie United Kingdom
Contact us at:

http://www.lacie.com/uk/contact/

LaCie Ireland
Contact us at:

http://www.lacie.com/ie/contact/

LaCie USA
Contact us at:

http://www.lacie.com/contact/

LaCie International
Contact us at:

http://www.lacie.com/intl/contact/

 

Содержание 12big Rack Fibre 8

Страница 1: ...sure Management 16 2 Installation 17 2 1 Introduction 17 2 2 Planning Your Installation 17 2 3 Enclosure Installation Pre Requisites 18 2 3 1 Preparation of Site and Host Server 18 2 3 2 Unpacking the...

Страница 2: ...ults 32 4 5 3 Cooling Fan Faults 32 4 5 4 Thermal Monitoring and Control 33 4 5 5 Thermal Alarm 33 4 6 Drive Carrier Module Faults 34 4 7 Dealing with Hardware Faults 34 4 8 Continuous Operation Durin...

Страница 3: ...ives 49 6 8 RAID Card Options 49 7 Standards Regulations 50 7 1 International Standards 50 7 2 Potential for Radio Frequency Interference 50 7 3 European Regulations 50 7 4 ESD Precautions 50 7 5 Safe...

Страница 4: ...ies Other names and brands may be claimed as the property of others What is in this guide This user manual gives you step by step instructions on how to install configure and connect the LaCie 12big R...

Страница 5: ...e with two working Power Supply Units PSUs housed in a Power Sup ply Mounting Cage Before remov al replacement of a PSU disconnect all supply power for complete isola tion A faulty PSU must be replace...

Страница 6: ...Back pressure created by rack doors and obstacles not to exceed 5 pascals 0 5mm water gauge The rack design should take into consideration the maximum oper ating ambient temperature for the unit whic...

Страница 7: ...high 3 5 inch form factor drives as follows 1 5 3 0Gb s SATA up to 7200 rpm Each individual disc drive is hot pluggable and field replaceable Fig 01 shows a front view of an LaCie 12big Rack Network...

Страница 8: ...containing two 850W 100 240V AC auto ranging plug in Power Supply Units see Fig 07 An ATX Server Subsystem please refer to section 1 4 ATX Server Subsystem for details A Cooling Cage containing 10 hig...

Страница 9: ...nner system The chassis is fitted with 19 inch Rack mounting features which en ables it to be fitted to standard 19 inch racks and uses 2 EIA units of rack space i e 3 5 high The Backplane PCB provide...

Страница 10: ...k mechanism to the locked position with a screwdriver 1 4 ATX Server Subsystem The ATX Server Subsystem comprises An Intel Star Lake S5000PSLSAS Motherboard standard ATX form factor with integral I O...

Страница 11: ...orts 0 1 2 3 The connectors are shown in Fig 05 1 4 2 ATX Server LEDs 1 4 2 1 Status LEDs The ATX Server I O panel shown in Fig 05 contains diagnostic LEDs to help you identify failed and failing comp...

Страница 12: ...d for ser vice use only Unit Fault Amber System Reset Enclosure ID Blue Enclosure ID LED Activation Please refer to section 3 3 Ops Panel LEDs and Switches for a full description of the LED and switch...

Страница 13: ...voltage operating ranges are nominally 100V 240V AC se lected automatically A typical PSU is shown in Fig 07 Each PSU incorporate an Audible Alarm to indicate when a fault state is present and a bi c...

Страница 14: ...across the drives through the fans and pressurizing the rear of the enclosure The pressurized rear allows the PSU to draw the air that it requires and perforations at the rear of the chassis allow coo...

Страница 15: ...ng loading of the drive backplane connector 1 9 1 Drive Status Indicator Disk drive status is monitored by a Green LED and an Amber LED mounted on the front of each Drive Carrier module under ESI pro...

Страница 16: ...trol Fan Fail monitoring with Fault LED Enclosure Temperature monitoring for CPU s FBDIMM s Motherboard plenum Alarm on over temperature 3 5 HDD presence detection 3 5 HDD Fault LED control Front pane...

Страница 17: ...ect locations of each of the plug in modules are shown in Fig 11 IMPORTANT INFO Installation procedures should be performed by Service Personnel Only Table 04 LaCie 12big Rack Network Configuration Mo...

Страница 18: ...s and components Avoid contact with Backplane Motherboard and PCI card components and module connectors etc 2 3 1 Preparation of Site and Host Server Before you begin make sure that the site where you...

Страница 19: ...5 pas cals 0 5mm water gauge CAUTION Operation of the enclosure system with ANY modules missing will disrupt the airflow and the drives will not receive suf ficient cooling It is ESSENTIAL that all a...

Страница 20: ...ed with Backplane PCB ATX Mother board Enclosure Management PCB SAS Expander PCB Ops Pan el Intel RAID Controller optional Battery Backup Unit optional and all plug in modules installed For informatio...

Страница 21: ...trong magnetic fields All the supplied plug in modules and blanking plates must be in place for the air to flow correctly around the enclosure and also to complete the internal circuitry If the subsys...

Страница 22: ...the enclosure 2 The Power Active LED on the Ops Panel should be lit Green when the enclosure power button is pressed and the disk drive motors should start IMPORTANT INFO If mains power is lost for a...

Страница 23: ...t present Enclosure ID Blue only when activated Table 06 Ops Panel Switches Push button Switches Definition On Off Function of this button is dependent on the enclosure status Enclosure connected to p...

Страница 24: ...tate will be OFF if there is no drive present OFF as the drive operates and ON if there is a drive fault present 3 4 2 Engaging the Drive Module Anti tamper Locks The anti tamper locks are fitted in t...

Страница 25: ...sure down either Switch off the Power Supply Unit s installed in the enclosure by pressing the Power push button on the Ops Panel assembly shown in Fig 17 for approximately 3 seconds or Remove AC main...

Страница 26: ...1 Faulty Cords First check that you have wired up the subsystem correctly Then if cords are missing or damaged plugs are incorrect cords are too short Call your supplier for a replacement 4 1 1 2 Alar...

Страница 27: ...constant RED Table 07 PSU LED States Status Condition Definition Green Flashing 3V3SB ON 12VOUT OFF AC PRESENT Mains supply con nection to PSU present Green 3V3SB ON 12VOUT ON PSU power switched ON Re...

Страница 28: ...Normal operation 4 2 4 Drive Carrier Module LEDs Disk drive status is monitored by a GREEN LED and an AMBER LED mounted on the front of each Drive Carrier module shown in Fig 18 The LED conditions ar...

Страница 29: ...ail 4 x Power On Self Test POST LEDs Off System Running normally The POST LEDs toggle be tween red green amber and Off at boot up Amber Lit amber only if a failure occurs 4 2 6 2 NIC LEDs The Network...

Страница 30: ...e None All OK Slow blink 0 5 seconds on 3 5 seconds off Slow beep half second beep every 8 seconds No Fan drive lights lit constant No beep if muted Warning state usually approaching tempera ture thre...

Страница 31: ...ally slow beep and slow flash No beep if muted Drive faulty Replace drive Flashing Drive Ident On Ops Panel Ident LED Flashing Ops Panel Ident On Buzzer Off Ops Panel Fault LED Off No issues Smile Off...

Страница 32: ...problem persists then change the PSU 4 5 2 Power Supply Unit Faults Table 14 Power Supply Unit Faults Symptom Cause Action Ops Panel UNIT FAULT LED amber Any power fault Check AC mains con nections to...

Страница 33: ...the front or rear of the enclosure A minimum gap of 25mm at the front and 50mm at the rear is recom mended 2 Check for restrictions due to dust build up clean as appropriate 3 Check for excessive re...

Страница 34: ...causing power failure and data loss Such use will invalidate the warranty Replace a faulty drive with a drive of the same type and equal or greater capacity All drive bays must be fitted with a Drive...

Страница 35: ...2 ESD Precautions CAUTION It is recommended that you fit and check a suitable anti static wrist or ankle strap and observe all conventional ESD pre cautions when handling LaCie 12big Rack Network plu...

Страница 36: ...The removal of the enclosure top cover or a Power Supply Unit must only be performed by a service person Potential hazards include Rotating fans Hot surfaces IMPORTANT INFO Prior to removing the PSU f...

Страница 37: ...apertures are filled before operating the unit CAUTION Do not remove covers from the PSUs Danger of elec tric shock inside Return the PSU to your supplier for repair 1 Check for damage especially to...

Страница 38: ...nnel as it provides access to a service area Potential hazards include Rotating fans Hot surfaces Upon replacement the cover MUST be secured by turning the lock mechanism to the locked position with a...

Страница 39: ...a Drive Carrier Drive spin down Damage can occur to a drive if it is removed while still spinning If possible use the operating system to spindown the drives prior to removal If this is not possible w...

Страница 40: ...ive carrier into the enclosure Fig 31 IMPORTANT INFO Ensure that the carrier is orientated so that the drive is uppermost and the handle opens from the left as shown in Fig 32 3 Slide the drive carrie...

Страница 41: ...B release the enclosure top cover by turning the lock mechanism to the unlocked position and slide the cover back until it stops see Fig 25 2 Slide the cover forward lifting at the same time to comple...

Страница 42: ...or both dual and quad core proces sor packages 1 To access the CPU release the enclosure top cover by turning the lock mechanism to the unlocked position and slide the cover back until it stops see Fi...

Страница 43: ...nd slide the cover back until it stops see Fig 25 2 Slide the cover forward lifting at the same time to completely remove the cover 3 To remove the RAID Controller PCB release the screw in the retaini...

Страница 44: ...se the BBU out of the PCI slot 4 Disconnect the BBU cable and remove the BBU from the en closure CAUTION Support the BBU while releasing the cable and take care not to bend the pins on the BBU card wh...

Страница 45: ...ring screw at the top of the module and the two screws at the side of the enclo sure see Fig 36 6 Lift the module assembly out of the enclosure to access the boot drives 7 Disconnect the power cord an...

Страница 46: ...e the module in the enclosure securing with the three screws removed at step 5 15 Replace the fan ducting securing with the two screws removed at step 4 16 Replace the CPU memory ducting 17 Replace th...

Страница 47: ...drives installed 22 kb 48 4 lb 6 3 Environment Temperature Range Relative Humidity Max Wet Bulb Operational 5 C to 35 C 20 to 80 non condensing 23 C Non Operational 1 C to 50 C 8 to 80 non condensing...

Страница 48: ...stander positions The 4 bystander positions are 1m horizontal and 1 5m off the floor positioned front back left and right The unit under test will be measured on the floor Measured at 20 C Orientatio...

Страница 49: ...le fused 12V from supply rail 6 6 Drive Carrier Module Specification IMPORTANT INFO Operating the LaCie 12big Rack Network subsystem with non approved drives may invalidate the warranty Module Dimensi...

Страница 50: ...rs must be used in order to meet FCC emission limits The supplier is not re sponsible for any radio or television interference caused by using other than recommended cables and connectors or by unauth...

Страница 51: ...2 Europe Others General requirements Cord type Harmonized H05 VVF 3G1 0 Socket IEC 320 C 13 250V 10A IMPORTANT INFO The Plug and the complete power cord as sembly must meet the standards appropriate...

Страница 52: ...8 1 Rail Kit Installation Fig 38 shows the ATX Reduced Rail Kit drawing which is included with the Rack Mounting Rail Kit and provides rail assembly details Please contact LaCie for the latest issue...

Страница 53: ...APPED HOLE RACK REMOVE THE NUT SHOWN IN FIGURE 1 USING THE SPANNER SUPPLIED 2 ASSEMBLE 2x ITEMS 6 NOT HANDED TO RIGHT AND LEFT SIDES OF RACK FIT THE LOCATION PIN AT THE REAR END OF RAIL ITEM 6 INTO TH...

Страница 54: ...www lacie com fr contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact Japan ELECOM CO LTD Contact us at http www lacie com jp LaCie...

Страница 55: ...pliers accept no liability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or conse...

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