
7. Contacting Customer Support
page 35
LaCie photon20visionII
User’s Manual
7. Contacting Customer Support
Before You Contact Technical Support
1) Read the manuals and review the Troubleshooting section.
2) Try to isolate the problem. If possible, make the monitor the only external device on the CPU, and make sure all cables are
correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie
monitor to work properly, contact us via the provided Web link. Before contacting us, make sure that you are in front of your
computer and that you have the following information on hand:
1) Your monitor's serial number
2) Computer brand and model
3) Operating system and version (Mac OS or Windows)
4) Amount of memory installed
5) Names of CD or DVD drives installed on your computer
6) Names of any other devices installed on your computer