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Phone care

51

DRAFT

Kyocera technical support—

If you have additional questions, contact the

Kyocera Wireless Corp. Customer Care Center in any of these ways:

■

Web site:

www.kyocera-wireless.com

■

Telephone:

(800) 349-4478 (U.S.A and Canada only) or (858) 882-1401

■

Email:

[email protected]

Before requesting support, please try to reproduce and isolate the
problem. When you contact the Customer Care Center, be ready to
provide the following information:

■

The name of your service provider

■

The actual error message or problem you are experiencing

■

The steps you take to reproduce the problem

■

The phone’s electronic serial number (ESN) and part number (MCN).
The ESN usually starts with a “B” and the MCN usually starts with
“61.” You will find these numbers on the label on the lower back of
your phone.

pdq2_QuickStart.book Page 51 Friday, July 28, 2000 6:37 PM

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Содержание pdQ2

Страница 1: ... SAN DIEGO CALIFORNIA 92121 U S A Visit us at www kyocera wireless com For accessories visit www kyocera wireless com store 80 B6595 1EN Rev X3 pdQ2 User s Guide PRELIMINARY Subject to Change pdq2_QuickStart book Page i Friday July 28 2000 6 37 PM ...

Страница 2: ...40 414 5 642 398 5 644 591 5 644 596 5 646 991 5 652 814 5 654 979 5 655 220 5 657 420 5 659 569 5 663 807 5 666 122 5 673 259 5 675 581 5 675 644 5 680 395 5 687 229 D386 186 5 689 557 5 691 974 5 692 006 5 696 468 5 697 055 5 703 902 5 704 001 5 708 448 5 710 521 5 710 758 5 710 768 5 710 784 5 715 236 5 715 526 5 722 044 5 722 053 5 722 061 5 722 063 5 724 385 5 727 123 5 729 540 5 732 134 5 73...

Страница 3: ...perate the equipment Warning Use only Kyocera Wireless Corp approved accessories with Kyocera Wireless Corp phones Use of any unauthorized accessories may be dangerous and will invalidate the phone warranty if said accessories cause damage or a defect to the phone Kyocera is a registered trademark of Kyocera Corporation QCP and pdQ are trademarks of Kyocera Wireless Corp QUALCOMM is a registered t...

Страница 4: ...ok 22 Using Call History 23 Using the Date Book 24 Using the Memo Pad 25 Using Speed Dial 26 Using the To Do List 29 Receiving messages and voice mail 30 Using Voice Dial 31 Creating voice memos 32 Adjusting sounds 33 Setting up preferences 35 Network connections 37 Resetting the phone 40 Synchronizing your pdQ2 with a computer 42 Phone care 46 Phone safety 52 Index 57 pdq2_QuickStart book Page iv...

Страница 5: ...led information refer to the pdQ2 Reference Guide on the CD ROM In your phone package Your phone package contains the following pdQ2 cradle and battery CD ROM containing the Palm Desktop for the pdQ2 and complete reference documentation two styluses a Graffiti sticker you can attach to the phone or carry in your wallet information on warranties accessories and services this user s guide Important ...

Страница 6: ...ery into the compartment with the QUALCOMM label facing you The end of the battery with four copper colored rectangular depressions goes toward the top of the phone 4 Apply gentle pressure until the battery snaps into place 5 Replace the battery cover 6 Plug the small round end of the power cord into the round port on the base of the phone Plug the other end into a power outlet The message Phone i...

Страница 7: ...age Powering on on the screen 2 Open the flip Follow the procedures in the welcome screens to calibrate the pdQ2 Use the stylus to tap the screen when you are instructed to do so To prevent scratches never use a pen pencil or other sharp object to tap or write on the screen The pdQ2 is now ready to use NOTE If the pdQ2 does not power on correctly refer to Chapter 20 Troubleshooting in the pdQ2 Ref...

Страница 8: ...ite directly on the screen Shuttle Roll the shuttle up or down to scroll through menus Press it in to make selections During a call roll it up or down to adjust the volume Headset jack Plug the head set cable in here Data port To use a data cable plug it in here Power port Plug the power cable in here to recharge the battery LED status light Green Home area Amber Roaming Red No signal or low power...

Страница 9: ...se all End Power Press once to end a call In menus press once to exit all menus and return to the home screen Press and hold for about two seconds to turn the phone on or off 0 9 Press keys on the keypad to enter numbers or letters Find Name Search for names in your Address Book Sounds Shortcut Turn off all sounds or adjust the ringer volume Messages Check your voicemail or text messages Speakerph...

Страница 10: ...nus Dialer Find Application keys Press these keys to open the following Palm applications Date Book Address Book To Do List Memo Pad Graffiti writing area Write here with the stylus Write letters on the left and numbers on the right Up and Down Keys Press these keys to scroll up and down pdq2_QuickStart book Page 6 Friday July 28 2000 6 37 PM ...

Страница 11: ...e when the flip is closed If the phone is off The screen is blank The LED is not flashing Keyguard protects against accidental key presses Only and the backlight key are active If the phone is on When the screen is awake The status icons appear at the top of the screen the menu bar appears at the bottom The LED flashes slowly All keys are responsive When the screen is asleep Keyguard protects agai...

Страница 12: ... power To activate the screen tap any button or close and open the flip Using the shuttle The shuttle can be pressed in three ways up down and in To use the shuttle with the flip closed Roll the shuttle up or down to scroll through menu items Press the shuttle in to select a highlighted item Roll the shuttle up or down to adjust the earpiece volume during a call To use the shuttle with the flip op...

Страница 13: ...signal When this icon appears you can make and receive calls If the signal strength is very low you may not be able to complete a call The phone is not receiving a signal You cannot make or receive calls Wait a little longer or move to an open area A call is in progress You have a text message voice mail or page When in conversation your phone is operating with enhanced CDMA voice privacy if avail...

Страница 14: ...n roaming mode The light flashes slowly when you are not making a call it flashes three times per ring when you receive a roaming call and it becomes solid during a call Red No signal or low battery The phone is on and searching for a signal The light flashes slowly if there is no service or the battery is low Five fast red flashes You have an incoming message or voice mail No light The phone is o...

Страница 15: ...ut the screen is blank and the keypad is locked You can also turn on Keyguard from the flip closed menus Select Settings then Keyguard If you receive a call while Keyguard is turned on Press to answer the call Keyguard is turned off To turn Keyguard off You can turn Keyguard off using any of these methods Press the backlight button on the top of the phone Press followed by the digits 1 2 3 Open an...

Страница 16: ...er the phone number Then press If you make a mistake press Clear to remove the last digit you pressed Hold the key down to clear all digits 3 When you have finished your call press To make a call from the Address Book with the flip open 1 Press the Address Book key to open the Address List 2 Tap the number you want to call Tap the phone number not the person s name If there are more numbers for th...

Страница 17: ...name you are searching for Enter as many letters as you wish 5 Press the shuttle in Your Address Book contacts beginning with these letters appear Roll the shuttle up or down to scroll through them 6 When the contact you want to call is highlighted press the shuttle in If there are multiple numbers for this person roll the shuttle up or down to highlight the one you want to call 7 Press 8 When you...

Страница 18: ...ts with the stylus If you prefer you can write the numbers to dial in the Graffiti writing area If the phone number is in a memo or note you can copy it and paste it into the dialer 2 Tap the Talk icon Phone On Flip Open Turn phone power on or off Make a call Switch to the minimized Dialer Return to previous application Erase a number or clear an error End a call pdq2_QuickStart book Page 14 Frida...

Страница 19: ... To close the Dialer and return to the application you were previously using tap the icon in the lower left of the screen Use the shuttle to open these menus just as if the flip were closed Erase a number or clear an error End a call Toggle speakerphone mode Check messages Silence the phone Make a call Switch to the full keypad Dialer Return to the previous application Turn the phone power on or o...

Страница 20: ...rs the call even if the keypad is locked Pressing puts the call directly into speakerphone mode If you have Any key answer enabled you can answer the call by pressing any key except the backlight key the shuttle or Opening or closing the flip does not have any effect on the call To answer a call with the flip open If the flip is open when a call arrives the minimized Dialer automatically appears o...

Страница 21: ...ough an additional menu options Press the shuttle in to select a highlighted option 4 To exit from an option or move up one menu level press Phone On Flip Closed Phone Info Check your phone number and current service status Contacts View your Address Book Speed Dial list or Voice Dial list Recent Calls See your recent incoming outgoing and missed calls Settings Adjust sounds make many other adjust...

Страница 22: ...uttle in to see the following options Phone On Flip Closed Phone Info Check your phone number and current service status roaming at home or no service Volume Roll the shuttle up or down to adjust the volume during a call Mute or Unmute Mute the sound so the caller cannot hear you pdq2_QuickStart book Page 18 Friday July 28 2000 6 37 PM ...

Страница 23: ...close the on screen keyboard To write with the stylus 1 Place the stylus on the left side of the Graffiti writing area for letters and on the right side for numbers Phone May be either on or off Flip Open Phone May be either on or off Flip Open Tap here for the numbers keyboard Tap here for the letters keyboard Graffiti writing area letters on left numbers on right pdq2_QuickStart book Page 19 Fri...

Страница 24: ...ylus at the end of the stroke The letter appears at the insertion point Begin the stroke for the next character Graffiti characters To enter Draw To enter Draw A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0 1 2 3 4 5 6 7 8 9 Space Next Line Back Space To enter Draw pdq2_QuickStart book Page 20 Friday July 28 2000 6 37 PM ...

Страница 25: ... press the Down button to see more 3 When working in any application tap or press a key to switch to another application The pdQ2 automatically saves your work when you change from one application to another so you don t need to worry about losing information For details see Chapter 4 Working with the PDA in the pdQ2 Reference Guide Phone May be either on or off Flip Open pdq2_QuickStart book Page...

Страница 26: ...d your call tap End 5 To enter new information in the Address Book tap New 6 To add a number to your Speed Dial list tap to open the menus From the Options menu tap Launch Speed Dial Tap Add then tap Lookup Select the number you want to put on the Speed Dial list For details see Chapter 6 Address Book in the pdQ2 Reference Guide Phone On to make a call either on or off for viewing or editing Flip ...

Страница 27: ...Call History icon 3 Tap the pick list in the upper right corner From the list tap All Incoming Outgoing or Missed 4 To make a call from Call History just turn on the phone and tap the icon to the right of the number you want to call 5 When you have finished your call tap End For details see Chapter 7 Call History and the Recent Calls List in the pdQ2 Reference Guide Phone May be either on or off F...

Страница 28: ...e Set Time dialog If your appointment is exactly one hour long skip to step 7 5 Tap the appropriate hour and minute in the time columns on the right side of the dialog to set the Start Time 6 Tap the End Time box Tap the hour and minute in the time columns 7 Tap OK when you have finished For details see Chapter 8 Date Book in the pdQ2 Reference Guide Phone May be either on or off Flip Open pdq2_Qu...

Страница 29: ...y on how much free memory you have 1 Press the Memo Pad key 2 Tap any existing memo to open it or tap New to create a new memo 3 Enter the memo text When you have finished tap Done For details see Chapter 9 Memo Pad in the pdQ2 Reference Guide Phone May be either on or off Flip Open pdq2_QuickStart book Page 25 Friday July 28 2000 6 37 PM ...

Страница 30: ...ess Book it is automatically updated in the Speed Dial list To add numbers to your Speed Dial list 1 Tap to view the Applications Launcher 2 Tap the Down key or the scroll bar to move through the applications Tap to open Speed Dial 3 Tap Add 4 Tap Lookup 5 Tap the entry you want to add to the Speed Dial list Then tap Add The entry is added to the next available Speed Dial number For details see Ch...

Страница 31: ...g see Setting up preferences on page 35 If you need to look up the Speed Dial number 1 Press the shuttle in to open the menus Roll the shuttle up or down until Contacts is highlighted Then press the shuttle in 2 Roll the shuttle up or down until Speed Dial List is highlighted Then press the shuttle in 3 Roll the shuttle up or down to scroll through the Speed Dial list When the person you want to c...

Страница 32: ...er 2 Tap the Down key or the scroll bar on the right to move through the applications 3 Tap to open Speed Dial 4 Tap the number you want to call Then tap the phone icon to place the call 5 Tap Dial 6 When you have finished the call tap End Phone On Flip Open pdq2_QuickStart book Page 28 Friday July 28 2000 6 37 PM ...

Страница 33: ...etails to set a priority put the item in a category assign a due date or mark the item as private You can also attach a note to it 5 Tap Show to set your preferences for displaying the To Do List For example you can sort items by priority due date or category 6 Tap Done when you have finished For details see Chapter 11 To Do List in the pdQ2 Reference Guide Phone May be either on or off Flip Open ...

Страница 34: ...ges the flip must be open To check pages and voice mail 1 Press the Messages key 2 To check voice mail press the shuttle in when Voice Mail is highlighted 3 To check text messages roll the shuttle down to highlight Text In Box Then press the shuttle in 4 Roll the shuttle up or down to scroll through your messages 5 To reply to a message press when the message is highlighted For details see Chapter...

Страница 35: ...re is more than one phone number select the one you want to use and tap Add 4 When you hear Name Please speak the name Repeat the name when you are instructed to do so To make a call using voice commands 1 Press 2 Speak the name of the person you want to call For details see the pdQ2 Reference Guide on the CD ROM Phone On Flip Open Phone On Flip Closed pdq2_QuickStart book Page 31 Friday July 28 2...

Страница 36: ...lease the shuttle 2 Still holding in the shuttle record your memo 3 Release the shuttle to stop recording the memo 4 To replay a memo select Voice Memo from the flip closed menus 5 Select the memo you want to replay Roll the shuttle up or down to select any of the following options When the correct option is highlighted press the shuttle in Phone On Flip Closed Play Rewind Hold the shuttle in Reco...

Страница 37: ...k list in the upper right corner and select Sounds 4 Tap Incoming Calls 5 Tap the beside Ringer Volume Select a volume level between Low and High If you want the ringer volume to increase with each ring select Escalate 6 Tap the beside Default Ring to select a ringer sound When you select a sound you hear a sample of it Phone On with a call in progress Flip Closed Phone May be on or off Flip Open ...

Страница 38: ...you have finished tap Done To silence all sounds 1 Press the Silence Sounds key 2 Press the shuttle in to select Silence All 3 Roll the shuttle up or down to scroll through the choices When the mode you want is highlighted press the shuttle in NOTE You can make many other adjustments to the sounds When the flip is closed navigate to the Settings menu and select Sounds When the flip is open tap the...

Страница 39: ...es in the pdQ2 Reference Guide on the CD ROM To set General preferences 1 Tap to view the Applications Launcher 2 Tap to open Preferences 3 Tap the pick list in the upper right corner and select General 4 Tap Automatic if you want your phone to set the date and time automatically Tap Manual to adjust these settings yourself 5 To activate beaming tap On in the Beam Receive line 6 Tap Contrast to ad...

Страница 40: ...When these settings are on incoming calls are answered after two rings 5 Turn Any Key Answer on or off When Any Key Answer is on you can answer an incoming call by pressing any key on the keypad 6 When you have finished tap Done 7 On the Phone Preferences screen tap Dialing 8 Turn One touch dialing on or off When One touch dialing is on you can place calls by entering the Speed Dial number and hol...

Страница 41: ...your wireless service provider Among the many network applications you can use on your pdQ2 are the following Eudora for the Palm Computing Platform email Palm Mail email EudoraWeb Internet browser Check with your phone service provider or Internet service provider ISP to collect the information necessary to set up these applications on your pdQ2 For detailed information about making network conne...

Страница 42: ...one calls receive a busy signal Opening any other application terminates the modem call To set up Data Fax mode 1 Tap to view the Applications Launcher 2 Tap to open Data Fax mode 3 Tap to open the menu 4 From the Options menu tap Settings These settings identify the serial communications settings between your computer and the pdQ2 5 Match your computer s settings to these values You can change th...

Страница 43: ...pen Data Fax mode You see status information beginning with Initializing Modem and continuing to Modem Ready 4 From the computer make the connection you want to initiate 5 When you have finished the data or fax call tap End or tap the Applications Launcher and select a different application The session terminates automatically You can also Data Fax mode on or off with the flip closed by selecting ...

Страница 44: ...Turn the pdQ2 over Open the battery door on the back of the phone 2 Press the reset button with the stylus To perform a hard reset With a hard reset all entries stored in the pdQ2 are erased You can restore previously synchronized data using a HotSync operation 1 With the flip open turn the pdQ2 over Open the battery door on the back of the phone 2 Press and hold down the backlight key on the top ...

Страница 45: ... the battery 4 When the Palm logo appears release the backlight key The following message appears 5 Press the Up button below the screen to complete the hard reset and delete your data Press any other button to cancel the hard reset and keep your data Erase all data YES up button NO any other button pdq2_QuickStart book Page 41 Friday July 28 2000 6 37 PM ...

Страница 46: ...diskettes you can order the Palm Desktop installation diskettes from Palm Computing To install this software on a Macintosh computer you must purchase a Palm MacPac connection kit Contact Palm Computing at 800 881 7256 USA 800 891 6342 Canada or 801 431 1536 worldwide You can also visit the Palm Connected Organizers web site at http www palm com Windows 95 Windows 98 or Windows NT 4 0 IBM compatib...

Страница 47: ... ROM drive is drive D type D setup 3 Click the Install button Follow the instructions on the screen 4 After you have installed the software refer to the Help menu for complete information about how to use Palm Desktop Connecting the cradle If you plan to synchronize pdQ2 data with your computer connect the cradle to the computer If you don t plan to synchronize data there is no need to attach the ...

Страница 48: ...rator preparing several pdQ2 s for a group of users see Creating a user profile on page 67 in the pdQ2 Reference Guide before you continue Use a unique name for each phone If you are an existing Palm organizer user back up your current files to your computer before you perform a HotSync operation to the pdQ2 Give your pdQ2 a different user name than your Palm organizer If problems occur with some ...

Страница 49: ...dle During your first HotSync operation a dialog asks for your user name 5 On the computer enter a user name for your pdQ2 Click OK Every Palm device must have a unique name Problems may occur if you try to synchronize more than one device with the same name A message indicates when the HotSync operation is complete Important Do not turn the phone on or off during a HotSync operation pdq2_QuickSta...

Страница 50: ...cessories on page 50 Keep the phone dry If the phone gets wet turn the power off immediately Let it dry before you use it again In general treat the pdQ2 as you would a pocket calculator or other small electronic instrument To avoid scratching the screen always use the stylus or other plastic tipped pen intended for a touch sensitive screen Never use a pen pencil or other sharp object on the surfa...

Страница 51: ...hese guidelines to get the best reception Fully extend the antenna when you place or receive a call Do not touch the antenna while you are on a call Do not bend or twist the antenna When using the headset keep the headset wire away from the antenna When using the phone to connect to the Internet or send and receive email make sure the extended antenna is at least 20 centimeters 8 inches away from ...

Страница 52: ...ices leave the Beam Receive setting at Off See Entering information on page 19 If you don t plan to make or receive calls you can use the PDA without turning on the phone Do not disassemble or short circuit the battery Keep the metal contacts at the base of the battery clean If you have not used an internal or external battery for more than a month recharge it before using it Do not charge any bat...

Страница 53: ...ove the battery to replace it with another battery Don t leave the battery out of the pdQ2 For example if your battery becomes drained while you are traveling and you don t have a second battery or a cradle to recharge it it is better to leave the drained battery in the pdQ2 than to remove it If the battery drains completely the pdQ2 no longer operates However the built in backup battery stores yo...

Страница 54: ...ries visit www kyocera wireless com store You may also call 800 211 1537 U S A only or 510 683 4004 Where to find help Your service provider For questions about your phone and phone service contact your service provider Your service provider s customer support department can answer questions about your phone phone bill call coverage area and specific features such as call forwarding or voice mail ...

Страница 55: ...try to reproduce and isolate the problem When you contact the Customer Care Center be ready to provide the following information The name of your service provider The actual error message or problem you are experiencing The steps you take to reproduce the problem The phone s electronic serial number ESN and part number MCN The ESN usually starts with a B and the MCN usually starts with 61 You will...

Страница 56: ...y holding down the End Power key on the keypad for a few seconds Exposure to RF energy In August 1996 the U S Federal Communications Commission FCC adopted RF exposure guidelines with safety levels for hand held wireless phones These guidelines are consistent with the safety standards previously set by both U S and international standards bodies in the following reports ANSI C95 1 American Nationa...

Страница 57: ... suspect that interference is taking place turn off your phone immediately Hearing aids Some digital wireless phones may interfere with hearing aids In the event of such interference you may want to consult your service provider or call the customer service line to discuss alternatives Other medical devices If you use any other personal medical device consult the manufacturer of the device to dete...

Страница 58: ...e Blasting areas To avoid interfering with blasting operations turn your phone off when you are in a blasting area or in areas posted Turn off two way radio Obey all signs and instructions Potentially explosive atmospheres Turn your phone off when you are in any area with a potentially explosive atmosphere Obey all signs and instructions Sparks in such areas could cause an explosion or fire result...

Страница 59: ...s Industry Association CTIA 1 Get to know your wireless phone and its features such as speed dial and redial 2 Use a hands free device such as the Hands free Headset For ordering information see Accessories on page 50 3 Position your wireless phone within easy reach If you get a call at an inconvenient time let your voice mail answer it for you 4 Let the person with whom you are speaking know you ...

Страница 60: ... call 888 901 SAFE in the U S A or visit CTIA s Web site at www wow com com Failure to follow these instructions may lead to serious personal injury and possible property damage Air bags If you have an air bag DO NOT place installed or portable phone equipment or other objects over the air bag or in the air bag deployment area Air bags inflate with great force If equipment is not properly installe...

Страница 61: ...ignal 10 removing 50 replacing 49 baud rate 39 blasting areas 54 C Call History 23 calls from Address Book 12 receiving 16 using keypad 12 using the Dialer 14 26 27 28 care and safety 46 CDMA digital mode 9 CDMA voice privacy 9 changing speaker volume 33 Clear key 5 communications port 43 computer required hardware 42 cradle connecting 43 D Date Book 24 Dialer 14 15 digital mode 9 driving safety 5...

Страница 62: ...flip closed 5 flip open Dialer 14 keys 4 L LED status light 10 locking keypad 11 M making calls from Address Book 12 using keypad 12 using the Dialer 14 26 27 28 medical devices using phone near 53 memo Memo Pad 25 voice memo 32 menus backing up 5 flip closed 17 message envelope icon 9 modem opening Modem Emulation 39 modes 9 N no signal indicator 9 10 O on call icon 9 on screen keyboard 19 P padl...

Страница 63: ...ving guidelines 55 pacemaker 53 RF energy 52 unsafe areas 54 screen care of 46 icons 9 serial port 43 service area roaming 9 shuttle 8 signal strength 9 silence all 34 soft reset 50 sound silence all 34 sound adjusting 33 speaker adjusting volume 33 standby time battery charge icon 9 status icons 9 stylus Graffiti 19 synchronizing phone to computer 42 T talk time battery charge icon 9 To Do List 2...

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