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What to do if trouble occurs
Interference with and repairs to the appliance by unqualified
persons are dangerous as they can result in an electric shock or a
short circuit. Do not interfere with or try to repair the appliance; this
could cause injury to persons and damage to the appliance. Always
have such work done by an expert, e.g. a Customer Service
technician.
Please note
If your appliance is faulty, please check whether you can rectify the
problem yourself by consulting these instructions for use.
You may be able to rectify some problems yourself. They are
described below.
The fuses blow regularly?
Contact a technical customer service or an electrician!
You can't switch your induction hob on?
•
Has the wiring system (fuse box) in the house blown a
fuse?
•
Has the hob been connected to the mains?
•
Have the sensor keys been locked (child safety device),
i.e. is a key shown in the display?
•
Are the sensor keys partly covered by a damp cloth, fluid
or a metallic object? Please rectify.
•
Are you using unsuitable cookware? See the section on
Cookware for induction hobs.
Does the display show error code ER00?
Food which has boiled over, cookware or other items are causing
the sensor keys to be consistently operated.
Remedy: Clean the surface or remove the item and press the
ON/OFF key
.
Does the display show error code ER01?
The electronic unit is too hot. Check the installation of the hob.
Make sure that there is sufficient ventilation. See the section on
“Protection against overheating”.
Does the display show error code ER02?
The hob has been incorrectly connected. Check the supply
terminals and the mains connection.
Does the display show error code ERXX?
The appliance has developed a technical defect. Please call
Customer service.
The symbol showing that there is no pot
continues
to light up although a cooking vessel has been placed
on it?
The cookware is unsuitable for induction cooking or the pot or pan
is too small.
Is the cookware you are using making noises?
This is due to technical reasons; the induction hob and the pot are
not at risk.
Does the cooling fan still operate after it has been
switched off?
This is normal since the electronic unit is being cooled down.
Does the hob have tears or cracks?
Switch the hob off immediately if the glass ceramic is broken, torn,
cracked or damaged in any other manner. Disconnect the fuse
immediately and call Customer Service.