ENGLISH
When can a service visit be charged during the
guarantee period?
• when it should have been possible to solve the
problem by yourself, with the help of the
troubleshooting chart (see section “Something not
working?”)
• when the engineer has to come out several times
because he has not been given all the relevant
information he needs and so, for example, has to
fetch spare parts. Repeated trips can be avoided if
you prepare your call to the Service centre as
described above.
21
In the section “Something not working?” some
problems that can be solved by yourself are listed.
Read this section in the event of problems. If you are
not able to find a solution, contact the Service centre.
In all cases, set your speech before calling, in order
to facilitate troubleshooting: the engineer will be able
to decide whether a service call is necessary.
Take note of the serial number (Ser. No.) and the
product number (Prod. No.) indicated on the rating
plate.
Ser. No. . . . . . . . . . . . . . . . . . .
Prod. No. . . . . . . . . . . . . . . . . .
Furthermore, try to specify, as precisely as possible:
• The symptoms of the fault
• When the fault occurs
Mod. ..........
Prod. No. ...........
Ser. No. .........
Mod. ..........
Prod. No. ...........
Ser. No. .........
P0042
Service
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