EKI 307
19
What to do if trouble occurs
Unplug the appliance before repair!
First check whether there has been any operating error. You can deal with
some problems that occur yourself.
Important note:
Repairs should only be carried out by a qualified gas fitter!
Even during the guarantee period repairs will not be free of charge if due to
incorrect operation or to non-adherence to our instructions given under “What
to do if trouble occurs”.
Always indicate the data provided on the rating label when calling in Customer
Service or ordering spare parts. The rating label is located at the bottom side
of the hob. It is also stuck onto the cover page of this operating manual.
Fault
Cause
Remedy
Not possible to
switch off the
appliance.
Electronic component
defective.
Remove pot from cooking
zone, switch off the fuse,
call Customer service.
LED display for
cooking settings and
heat display does
not come on or only
partially.
LED display defective.
Call Customer service.
Risk of burning, as the
temperature warning is not
guaranteed.
Pot does not
become hot.
Unsuitable cookware
(non-magnetic,
ferromagnetic, pot
diameter too small) -
in the display.
Use suitable cookware.
Sensor-lock not
deactivated.
Deactivate sensor-lock.
Electronics error -
F
in the display.
Call Customer service.
(Cooking areas which still
work can continue to be
used until the customer
service staff arrive).
Thermal limit of the
power –
Flashing of the cooking
setting display.
Wait until hob cools down.
Plug or household fuse
defective –
Displays dark.
Check or replace plug or
fuse.
Cooling of the induction
element overloaded.
Air short-circuit – Hot air/
cold air can impair cooling,
Allow appliance to cool
down.
Sensors do not react
to touch.
Pots, wet cleaning cloths
etc. in control area.
Clear away, clean and dry
the glass in the control
area,
if necessary call Customer
service.
Noises when using
pots of some makes.
Design of the pots.
Unavoidable as due to
make.
(Noises may be reduced by
selecting the next cooking
setting).
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