What to do if trouble occurs
GB
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What to do if trouble occurs
Interference with and repairs to the appliance by unqualified per-
sons are dangerous as they can result in electric shock, or short
circuit. Do no interfere with or try to repair the appliance; this
could cause injury to persons and damage to the appliance.
Therefore always have such work done by an expert, e.g. the
technical Customer Service.
Please note
If your appliance is faulty, please check whether you can rectify
the problem yourself by consulting these instructions for use.
You may be able to rectify some problems yourself. They are
described below.
The fuses blow regularly?
• Contact a technical customer service or an electrician!
You can't switch your hob on?
• Has the wiring system (fuse box) in the house blown a fuse?
• Has the hob been connected to the mains?
• Have the sensor keys been locked (child safety device), i.e. an
L is shown in the display?
• Are the sensor keys partly covered by a damp cloth, fluid or a
metallic object? Please rectify.
The hob or a cooking zone has suddenly switched off
• Did you accidentally press the ON/OFF key?
• Are the sensor keys partly covered by a damp cloth, fluid or a
metallic object? A buzzer will sound briefly After a few seconds
the appliance will switch off. Please remove the item located in
front of the sensor keys.
• Has the safety cut-off device been activated, i.e. was a
cooking setting operated unchanged beyond a specific period
of time? See the section on “operation time limit”.
The symbol will blink and a time-limited continuous
signal will sound.
Food which has boiled over, cookware or other items are causing
the touch control sensor keys to be consistently operated.
Remedy: clean the surface or remove the item.
To delete the symbol press the same key or switch the hob off
and on.
Error code E2 is indicated?
The electronic unit is too hot. Check the installation of the hob.
Make sure that there is sufficient ventilation.
An error code (ERxx or Ex) is indicated?
The appliance has developed a technical defect. Please call
Customer service.
Is the cookware you are using making noises?
This is due to technical reasons; the hob and the pot are not at
risk.
Does the cooling fan still operate after it has been switched
off?
This is normal since the electronic unit is being cooled down.
The pot sign appears?
A cooking zone has been switched on and the hob is expecting a
suitable pot or pan to be placed on the cooking zone (pan recog-
nition). Only when a pot has been placed on the cooking zone will
power be supplied.
The pot sign still appears, even though a pot or pan was
placed on the hob?
The cookware is unsuitable or the pot or pan is too small. Switch
off the pan-on detection function.
Does the hob have tears or cracks?
If cracks, fractures or any other defects appear in your glass
ceramic hob, immediately switch off the appliance. Disconnect
the fuse immediately and call Customer Service.
