
16
AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: DLJ-1017 PRODUCT CODE: 51877 12/2015
FAQs and Troubleshooting Guide
When chopping harder ingredients, the blades sometimes stop spinning.
If the blades stop during operation, immediately stop the Rocket Blender and
unplug it. Take the cup assembly off the power base and give it a good shake so
that any ingredient that got stuck under a blade is moved. If the blade still seems
obstructed, twist the blade assembly off the cup and carefully spin the blade by
hand.
Take care, the blades are sharp!
When you have removed the obstruction,
reassemble the appliance, place the cup assembly on the base and start again.
The motor has stopped working altogether.
If the motor cuts out during operation, the overheat protection has activated which
protects the motor from overheating. This may happen if you are operating the
unit for more than the recommended maximum time (see page 10). In such a case,
unplug the appliance and let it cool down before restarting.
My ingredients turn into mush, I want a coarser consistency.
The Rocket Blender has a powerful motor, so if you are not careful, you can
easily overprocess your ingredients. The key to chopping your food coarsely is to
process the ingredients only very briefly, just a few seconds. With a bit of practice
you will soon master the task and twist the cup clockwise to stop processing just
in time.
Some foods stick to the sides of the bullet cup when processing.
Unplug the Rocket Blender and take the cup off the base. Tap the cup and blade
assembly on the benchtop to force the ingredients into the blade area of the cup.
Repeat if necessary, then reassemble the unit, plug it in and finish processing.
My ice cubes aren't getting crushed, they just spin around in the cup.
You may be overloading your cup. Ice cubes need some room to move around
so they can reach the blade. Try using fewer, smaller ice cubes, and/or add a little
water to the cup with the ice cubes.
There's a lot of pulp from my juice but little liquid.
Most fruit is very fibrous, which means you will get a lot of pulp. Try combining
dense fruit and vegetables with juicy ones (e.g. watermelon, rock melon, cucumber),
or add a little water or juice.
Are the accessories dishwasher safe?
Except for the power base, all other accessories can be washed in the dishwasher.