Chapter 10: Troubleshooting
Basic NCS User Manual
29
Fault Symptom
Possible Cause
Correct Action
Staff Console is OFF
DC Adapter is
disconnected/Broken
Connect the Adapter to Mains and
Turn it ON
No Nurse Calling Function from
all rooms in the ward
The Cat5 Cable between the Staff
Display Console and Terminal
Box OR the Terminal Box or
Staff Console is broken
Replace the Cable OR the
Terminal Box OR the Staff
Console
No Nurse Calling function from a
specific room
Pear Push switch not working
Replace the pear push switch
Patient Panel problem
Replace the panel
Broken cabling
Check the terminal box to Patient
Panel cabling
Corridor Light not working
The unit is broken
Replace the corridor light
Broken cabling
Check the cabling
Self-triggering in a specific room
Short in Pear push switch
Replace the unit
Patient panel is broken
Replace the panel
Pear push connection Console is
broken
Check the pear push plug
connection to the socket on the
panel
Adaptor of the Staff Console
Display is broken
Replace the Adaptor
Service room Alarm Self
Triggering
Shorting in the pull cord switches
due to water
Dry the Unit and check the sealing
Panel is broken
Replace the unit
No Chime from staff console
Broken staff console
Replace the unit
Volume down
Raise the ring volume
Bed/Room wrong numbering
Wrong initial setup / Change of
bed number after setup
Call for the setup technician
Call/Cancel switch on the Nurse
call panel not working
Broken unit
Replace the unit
Pull cord switch not working
Broken Panel
Replace the unit
Broken cabling
Check the cable to the Panel
Pull Cord Self-Triggering
Brocken Switch
Replace the Panel
