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9 Trouble-shooting
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KSB Guard
9 Trouble-shooting
If problems occur that are not described in the following tables, consultation with
KSB Guard Customer Service is required:
▪
24-h hotline
: +49 6233 86 6400
▪
NOTE
To ensure quick assistance, have the serial number of the sensor unit readily
available.
9.1 Trouble-shooting the gateway
Table 11:
Gateway trouble-shooting
Error/ defect description
Possible cause
Remedy
No LED is lit.
No connection to mains power
supply
▪
Plug in the mains plug or connect
the mains voltage internally in the
device. (
Only one or no green level LED is lit at
the gateway, but status LED S1 is lit
green.
▪
Solid exterior walls
▪
Great deal of metal in the
surrounding area
▪
Unfavourable position in the
basement of the building
▪
Poor mobile data connection
at the location
▪
Change the position of the
supplied LTE antenna until 3 or 4
level LEDs light up.
▪
If necessary, install an additional
LTE antenna with a longer cable to
achieve a more favourable
position.
(
▪
Install an outdoor LTE antenna
outside the building.
Status LED S1 remains off for more
than 1 minute after the power supply
has been established or is lit yellow.
Internal fault
▪
Contact KSB Guard Customer
Service.
9.2 Trouble-shooting the transmission and battery unit/ sensor unit
Table 12:
Trouble-shooting during commissioning
Error/ defect description
Possible cause
Remedy
There is no response to a brief press of
the pushbutton.
▪
The battery is missing or is
discharged.
▪
System error
▪
Change the batteries.
(
▪
Remove the batteries for 10 s, then
reinsert.
▪
Contact KSB Guard Customer
Service.
A brief press of the button produces a
longer flashing sequence (last
transmission status displayed).
▪
The system has already been
commissioned.
▪
The device may have been
inadvertently commissioned.
Remove the batteries for 10 s, then
reinsert.
Содержание Guard
Страница 1: ...KSB Guard Installation Operating Manual ...
Страница 4: ...Contents 4 of 40 KSB Guard 11 EU Declaration of Conformity 35 Index 36 ...
Страница 26: ...6 Operation 26 of 40 KSB Guard The device then automatically switches to stand by mode and all LEDs extinguish ...
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Страница 40: ...KSB SE Co KGaA Johann Klein Straße 9 67227 Frankenthal Germany Tel 49 6233 86 0 www ksb com 4079 8 01 EN ...