KSB Guard, Инструкция по установке и эксплуатации

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9 Trouble-shooting
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KSB Guard
9 Trouble-shooting
If problems occur that are not described in the following tables, consultation with
KSB Guard Customer Service is required:
▪ 24-h hotline : +49 6233 86 6400
▪ E-mail : ksbguard-support@ksb.com
NOTE
To ensure quick assistance, have the serial number of the sensor unit readily
available.
9.1 Trouble-shooting the gateway
Table 11: Gateway trouble-shooting
Error/ defect description Possible cause Remedy
No LED is lit. No connection to mains power
supply ▪ Plug in the mains plug or connect
the mains voltage internally in the
device. (
ð
Section 5.1.1.3, Page 16)
Only one or no green level LED is lit at
the gateway, but status LED S1 is lit
green. ▪ Solid exterior walls
▪
Great deal of metal in the
surrounding area
▪
Unfavourable position in the
basement of the building
▪ Poor mobile data connection
at the location
▪ Change the position of the
supplied LTE antenna until 3 or 4
level LEDs light up.
▪ If necessary, install an additional
LTE antenna with a longer cable to
achieve a more favourable
position.
(
ð Section 5.1.1.4, Page 17)
▪ Install an outdoor LTE antenna
outside the building.
Status LED S1 remains off for more
than 1 minute after the power supply
has been established or is lit yellow. Internal fault
▪
Contact KSB Guard Customer
Service.
9.2 Trouble-shooting the transmission and battery unit/ sensor unit
Table 12: Trouble-shooting during commissioning
Error/ defect description Possible cause Remedy
There is no response to a brief press of
the pushbutton. ▪ The battery is missing or is
discharged.
▪
System error
▪ Change the batteries.
(
ð Section 7, Page 27)
▪
Remove the batteries for 10 s, then
reinsert.
▪
Contact KSB Guard Customer
Service.
A brief press of the button produces a
longer flashing sequence (last
transmission status displayed). ▪ The system has already been
commissioned. ▪ The device may have been
inadvertently commissioned.
Remove the batteries for 10 s, then
reinsert.
Then perform commissioning.
(
ð
Section 5.1.4, Page 20)