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Conditions & Exclusions
The Krups warranty only applies within USA, Canada & Mexico, and is valid only on presentation of a proof of
purchase. The product can be taken directly in person to an authorized service centre or must be adequately
packaged and returned, by recorded delivery (or equivalent method of postage), to a Krups authorized service
centre. Full address details for each country’s authorized service centre are listed on the Krups website
(www.krups.com) or by calling the appropriate telephone number listed below to request the appropriate postal
address.
Krups shall not be obliged to repair or replace any product which is not accompanied by a valid proof of
purchase.
This warranty will not cover any damage which could occur as a result of misuse, negligence, failure to follow
Krups instructions, use on current or voltage other than as stamped on the product, or a modification or
unauthorized repair of the product. It also does not cover normal tear and wear, maintenance or replacement
of consumable parts, and the following:
-using the wrong type of water
-scaling (any de-scaling must be carried out according to the instructions for use);
-ingress of water, dust or insects into the product;
-mechanical damages, overloading
-damages or bad results due to wrong voltage or frequency
-accidents including fire, flood, lightning, etc
-professional or commercial use
-damage to any glass or porcelain ware in the product
This warranty does not apply to any product that has been tampered with, or to damages incurred through
improper use and care, faulty packaging by the owner or mishandling by any carrier.
The Krups manufacturer's warranty applies only for products purchased and used in USA, Canada & Mexico.
Where a product purchased in one country and then used in another one:
a) The Krups guarantee duration is the one in the country of usage of the product, even if the product
was purchased in another listed country with different guarantee duration.
b) The Krups guarantee does not apply in case of non conformity of the purchased product with the
local standards, such as voltage, frequency, power plugs, or other local technical specifications
c) The repair process for products purchased outside the country of use may require a longer time if
the product is not locally sold by Krups
d) In cases where the product is not repairable in the new country, the Krups guarantee is limited to a
replacement by a similar product or an alternative product at similar cost, where possible.
Consumer Statutory Rights
This Krups manufacturer's warranty does not affect the statutory rights a consumer may have or those rights
that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased the
product. This warranty gives a consumer specific legal rights, and the consumer may also have other legal
rights which vary from State to State or Country to Country or Province to Province. The consumer may assert
any such rights at his sole discretion.
Additional information
Accessories, Consumables and end-user replaceable parts can be purchased, if locally available, as described
in Krups internet site.
: www.krups.com
CANADA
GROUPE SEB
CANADA
345 Passmore Avenue
Toronto, ON
M1V 3N8
MEXICO
Groupe SEB MEXICO
S.A. de C.V.
Goldsmith 38 Desp.
401 Col. Polanco
Delegacion Miguel
Hildalgo
11 560 Mexico D.F.
MEXICO
U.S.A.
GROUPE SEB USA
2121 Eden Road
Millville, NJ 08332
1-800-418-3325
01800 1128325
800-526-5377
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