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KRUPS INTERNATIONAL LIMITED GUARANTEE
: www.krups.com
This product is
repairable
by KRUPS during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally
available, as described on the KRUPS internet site www.krups.com
The Guarantee :
This product is guaranteed by KRUPS (company address and details included in the country
list of the KRUPS International Guarantee) against any manufacturing defect in materials
or workmanship for a period of 2 years starting from the initial date of purchase or delivery
date.
The international manufacturer’s guarantee by KRUPS is an extra benefit which does not
affect consumer’s Statutory Rights.
The international manufacturer’s guarantee covers all costs related to restoring the proven
defective product so that it conforms to its original specifications, through the repair
or replacement of any defective part and the necessary labour. At KRUPS’s choice, a
replacement product may be provided instead of repairing a defective product. KRUPS’s
sole obligation and your exclusive resolution under this guarantee are limited to such repair
or replacement.
Conditions & Exclusions
The international KRUPS guarantee only applies within the guarantee period and for those
countries listed in the country list attached and is valid only on presentation of a proof of
purchase. The product can be taken directly in person to an authorised service centre or
must be adequately packaged and returned, by recorded delivery (or equivalent method
of postage), to a KRUPS authorised service centre. Full address details for each country’s
authorised service centres are listed on KRUPS website (www.krups.com) or by calling the
appropriate telephone number as set out in the country list to request the appropriate postal
address.
KRUPS shall not be obliged to repair or replace any product which is not accompanied by
a valid proof of purchase.
This guarantee will not cover any damage which occurs as a result of misuse, negligence,
failure to follow KRUPS instructions, use on current or voltage other than as stamped on
the product, or a modification or unauthorised repair of the product. It also does not cover
normal wear and tear, maintenance or replacement of consumable parts, or the following:
– using the wrong type of water or consumable
– ingress of water, dust or insects into the product
– damage as a result of lightning or power surges
– mechanical damages, overloading
– scaling (any de-scaling must be carried out according to the instructions for use)
– accidents including fire, flood, thunderbolt, etc
– damages or poor results due to wrong voltage or frequency
– damage to any glass or porcelain ware in the product
– professional or commercial use
This guarantee does not apply to any product that has been tampered with, or to damages
incurred through improper use and care, faulty packaging by the owner or mishandling by
any carrier.
In order to offer the best possible after-sales service and constantly improve customer
satisfaction, KRUPS may send a satisfaction survey to all customers who have had their
