© 2015 by Krell Industries, LLC
All rights reserved
Vanguard Family - Owner's Reference
www.krellonline.com
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Return Authorization Procedure
If you believe there is a problem with your compo-
nent, please contact your dealer, distributor, or the
Krell factory to discuss the problem before you
return the component for repair.
To expedite service, you may wish to complete and e-
mail the Service Request Form on our website at:
http://www.krellonline.com
/service-request-form.html
To return a product to Krell, please use this procedure
so that we may serve you better:
1. Obtain a Return Authorization Number (R/A
number) and shipping address from the Krell Service
Department. Print the return authorization number on
the outside of the box next to the Krell address label.
2. Insure and accept all liability for loss or
damage to the product during shipment to the Krell
factory and ensure all freight (shipping) charges are
prepaid.
3. The product may also be hand delivered if
arrangements with the Service Department have been
made in advance. Proof of purchase will be required
for warranty validation at the time of hand delivery.
NOTE: Use the original packaging to ensure the safe
transit of the product to the factory, dealer, or distribu
-
tor. Krell may, at its discretion, return a product in
new packaging and bill the owner for such packaging
if the product received by Krell was boxed in nonstan-
dard packaging or if the original packaging was so
damaged that it was unusable. If Krell determines that
new packaging is required, the owner will be notified
before the product is returned.
To purchase additional packaging, please contact your
authorized Krell dealer, distributor, or the Krell Ser
-
vice Department for assistance.
To Contact the Krell Service Department:
Telephone: 203-298-4020
Monday-Friday, 9:00 am to 5:00 pm EST
Fax: 203-799-9796
E-Mail: [email protected]
World Wide Web: http://www.krellonline.com
Service
