K-300i Owner’s Reference
© 2018 by Krell Industries LLC. All rights reserved.
Page 18 of 18
Service
Return Authorization Procedure
If you believe there is a problem with your component, please contact your dealer, distributor, or the
Krell factory to discuss the problem before you return the component for repair. To expedite service,
you may wish to complete the Service Request Form in the Support section of our website at:
www.krellonline.com
To return a product to Krell, please follow this procedure so that we may serve you better:
1.
Obtain a Return Authorization Number (R/A number) and shipping address from the Krell
Service Department.
2.
Insure and accept all liability for loss or damage to the product during shipment to the Krell
factory and ensure all freight (shipping) charges are prepaid.
3.
The product may also be hand delivered if arrangements with the Service Department have
been made in advance. Proof of purchase will be required for warranty validation at the time
of hand delivery.
NOTE: Use the original packaging to ensure the safe transit of the product to the factory, dealer, or
distributor. Krell may, at its discretion, return a product in new packaging and bill the owner for such
packaging if the product received by Krell was boxed in nonstandard packaging or if the original
packaging was so damaged that it was unusable. If Krell determines that new packaging is required,
the owner will be notified before the product is returned.
To purchase additional packaging, please contact your authorized Krell dealer, distributor, or the
Krell Service Department for assistance.
To Contact the Krell Service Department:
Telephone: 203-298-4020 Monday-Friday, 8:30am to 5:00pm EST
Fax 203-799-9796
E-Mail: [email protected]
http://www.krellonline.com
