Krell FBI
29
Return Authorization
Procedure
If you believe there is a problem with your component, please
contact your dealer, distributor, or the Krell factory to discuss the
problem before you return the component for repair. To expedite
service, you may wish to complete and e-mail the Service
Request Form in the Service section of our website at:
http://www.krellonline.com
To return a product to Krell, please follow this procedure so that
we may serve you better:
1.
Obtain a Return Authorization Number (R/A number) and ship-
ping address from the Krell Service Department.
2.
Insure and accept all liability for loss or damage to the prod-
uct during shipment to the Krell factory and ensure all freight
(shipping) charges are prepaid.
The product may also be hand delivered if arrangements with the
Service Department have been made in advance. Proof of pur-
chase will be required for warranty validation at the time of hand
delivery.
Use the original packaging to ensure the safe transit of the product
to the factory, dealer, or distributor. Krell may, at its discretion,
return a product in new packaging and bill the owner for such pack-
aging if the product received by Krell was boxed in nonstandard
packaging or if the original packaging was so damaged that it was
unusable. If Krell determines that new packaging is required, the
owner will be notified before the product is returned.
HOW TO RETURN
A PRODUCT
IMPORTANT
To purchase additional packaging, please contact your authorized
Krell dealer, distributor, or the Krell Service Department for assis-
tance.
HOW TO PURCHASE
ADDITIONAL PACKING
To contact the Krell Service Department:
TEL
203-298-4020
Monday-Friday, 9:00 am to 5:00 pm EST
FAX
203-795-2287
WEBSITE
http://www.krellonline.com
HOW TO EXPEDITE
SERVICE
