Thank You
For Purchasing Kraus
We would like to take this opportunity to
thank you for your business with Kraus USA.
It is our sincere hope that you are completely
satisfied with your experience. We welcome
any questions or comments you may have,
and will be glad to assist you in the future.
For more information about Kraus products,
please visit our website at:
www.kraususa.com
Please register your new Kraus product at the
following web address in order to activate
the warranty and receive the full benefit of
customer support:
www.kraususa.com/registration
Sincerely,
Kraus Customer Service
Prior to Installation:
Make sure you have all necessary parts by
checking the diagram and parts list.
If any part is missing or damaged, please contact
Kraus Customer Service at 800-775-0703 for
a replacement
TROUBLE - SHOOTING
If you have followed the instructions carefully
and your faucet still does not work properly,
take the following corrective steps
Drain is
leaking
Washers
may be
compromised
or installed
incorrectly
Check washers
to make
sure they
are installed
correctly and
not cracked
PROBLEM
CAUSE
ACTION
If you are a homeowner please contact a Kraus
Customer Service Representative at:
Kraus USA, Inc.
12 Harbor Park Drive
Port Washington, NY 11050
Toll-free 800-775-0703
[email protected]
If you are a plumbing contractor or trade
professional please contact a Kraus Pro
Representative at:
Kraus USA, Inc.
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8955
[email protected]
If you are an Authorized Partner please contact
a Partner Support Representative at:
Kraus USA, Inc.
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8954
[email protected]
In requesting warranty service, please be ready
to provide:
1. Proof of purchase.
2. A description of the problem.
chlorine. Avoid using abrasive pads, steel
wool, or wire brushes, as these will damage
and wear down the finish.
This warranty does not apply to Products
that have not been installed or operated
in accordance with instructions supplied
by Kraus and all applicable rules,
regulations, and legislation pertaining
to such installations.
This warranty does not apply unless the
Kraus product is installed by a fully insured
and licensed trade professional. Kraus insists
that such professionals have experience
in the installation of bathroom and kitchen
manufactured goods.
This warranty does not cover labor charges
or costs of removal and reinstallation of
said product. This warranty does not allow
recovery of incidental or consequential
damages such as loss of use, delay, property
damage, or other consequential damages,
and Kraus accepts no liability for such
damages.
This warranty does not cover Marine or
Outdoor Installation.
Except as otherwise provided above, Kraus
makes no warranties, expressed or implied,
including warranties of merchantability
and fitness for a particular purpose, or
compliance with any code.
Shipping charges will be covered for the first
(1) year of the warranted replacement part
or product (HI, AK, and Puerto Rico shipping
charges may apply). International shipping
fees are not included.
COMMERCIAL WARRANTY
Kraus extends the above warranty for a
period of one (1) year to purchasers of
products for industrial, commercial and
business use.
All incidental or consequential damages
are specifically excluded. No additional
warranties, express or implied are given,
including but not limited to, any implied
warranty of merchantability or fitness for
a particular purpose.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, or limitations on how long
an implied warranty lasts, so the above
limitations or exclusions may not apply
to you.
KRAUS LIFETIME LIMITED WARRANTY
Kraus products are manufactured and tested
to the highest quality standards by Kraus
USA Inc. (“Kraus”).
Kraus extends this warranty to the original
purchaser for personal household use of the
“Bathroom Accessories” in their original
location. The warranty is non-transferable.
Kraus warrants the structure and finish of the
product (Bathroom Accessories) to be free
from defects in material and workmanship
under normal usage for a period of one (1)
year. The warranty commences from the
initial date of purchase by the owner or
trade professional, from an authorized Kraus
dealer, through the lifetime of the original
owner or end-user.
Any product reported to the authorized
dealer or to Kraus as being defective within
the warranty period will be repaired or
replaced with a product of equal value at
the option of Kraus. This warranty extends
to the original owner or end-user, and is not
transferable to a subsequent owner.
RESTRICTIONS
This warranty does not cover antediluvian,
discontinued, or display products, whether
such items are purchased at discount
outlets, unauthorized dealers, and/or sold
on clearance.
This warranty does not cover instances
of negligence, misuse, abuse, improper
installation, carelessness, accident, hard
water or mineral deposits, exposure to
corrosive materials, misapplication, damages
caused by improper maintenance, alteration
of the product, or failure to follow care or
installation instructions enclosed with your
product. Avoid using abrasive cleaners such
as powders, bleach, ammonia, alcohol, or
This warranty gives you specific legal rights,
and you may also have other rights which
vary from state to state.
POP-UP DRAIN
PU-11
INSTALLATION GUIDE
