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How to Make a Warranty Claim
If you are a
consumer purchaser, please contact a Kraus Customer Service Representative at:
Kraus USA Plumbing, LLC
12 Harbor Park Drive
Port Washington, NY 11050
Toll-free 800-775-0703
[email protected]
If you are a plumbing contractor or trade professional, please contact a Kraus Pro Representative
at:
Kraus USA Plumbing, LLC
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8955
[email protected]
If you are an authorized partner, please contact a Partner Support Representative at:
Kraus USA Plumbing, LLC
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8954
[email protected]
In requesting warranty service, please be ready to provide your proof of purchase and a description
of the problem. Shipping charges will be covered for the first (1) year of the warranted replacement
part or product (HI, AK, and Puerto Rico shipping charges may apply). International shipping fees are
not included.
Limitation on Duration of Implied Warranties
Please note that some states/provinces (including Quebec) do not allow limitations on how long
an implied warranty lasts, so the below limitations may not apply to you. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS
LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS
SHORTER.
Limitation of Special, Incidental or Consequential Damages
Please note that some states/provinces (including Quebec) do not allow the exclusion or
limitation of special, incidental or consequential damages, so the below limitations and exclusions
may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS
WARRANTY DOES NOT COVER, AND KRAUS USA PLUMBING, LLC SHALL NOT BE LIABLE FOR,
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO
REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state/province to state/province.
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