1 2
TROUBLE SHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
ODS/pilot lights but flame goes out
when control knob is released.
1. Control knob not fully pressed in.
2. Control knob not pressed in long
enough.
3. Equipment shutoff valve not fully open.
4. Thermocouple connection loose
at control valve.
5. Pilot flame not touching thermocouple.
This allows thermocouple to cool
causing the pilot flame to go out.
This problem could be caused by
one or both of the following:
A) Low gas pressure.
B) Dirty or partially clogged ODS/
pilot.
6. Thermocouple damaged.
7. Control valve damaged.
1. Press in control knob all the way.
2 . After OD S /p ilo t lig h ts, k eep
c o n tro l k n o b p r essed in fo r 3 0
seconds.
3. Open equipment shutoff valve all the
way.
4 . H a n d t ig h t en u n t il s n u g , t h e n
tighten 1/4 turn more.
5. A) Contact local propane/LP gas
company.
B) Clean ODS/pilot (see Cleaning
and Maintenance, page 10 ) or replace
CDS/pilot assembly.
6. Replace thermocouple.
7. Replace control valve.
Burner does not light after ODS/pilot is
lit.
1. Burner orifice is clogged.
2. Inlet gas pressure is too low.
3. Burner orifice diameter is too small.
4. Thermocouple leads disconnected
or improperly connected.
1 . C l e a n b u r n e r ( s e e
C l e a n i n g
and Maintenance
, page 10) or replace
burner orifice.
2. Contact local propane/LP gas
company.
3. Replace burner orifice.
4. Reconnect leads.
Delayed ignition burner.
1. Manifold pressure is too low.
2. Burner orifice is clogged.
1. Contact local gas company.
2. Clean burner (see
Cleaning and
Maintenance,
page 10).
Burner backfiring during combustion.
1. Damaged burner.
2. Gas regulator is defective.
1. Clean burner orifice (see Cleaning
and Maintenance, page 10).
2. Replace gas regulator.
Slight smoke or odor during initial
operation.
1. Residues from manufacturing
processes.
2. Not enough air.
3. Gas regulator is defective.
1. Problem will stop after a few hours
of operation.
2. Check burner for dirt and debris.
If found, clean burner (see Cleaning
and Maintenance, page 10).
3. Replace gas regulator.
Dark residue on logs or inside of
fireplace.
1. Improper log placement.
2. Air holes at burner inlet are blocked.
3. Burner flame holes are blocked.
1. Properly locate logs (see
Installing
Logs
, page 9).
2. Clean out air holes at burner inlet.
Periodically repeat as needed.
3. Remove blockage or replace burner.
Heater produces a clicking/ticking
noise just after burner is lit or shut off.
1. Metal expand ing w hile h eating or
contracting while cooling.
1. This is common with most
heaters. If noise is excessive,
contact qualified service person.