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5 Warranty
5.1 Product Warranty
The Product is integrated with Battery Control Modules (BCU) and Battery Modules, which designed
for only series connection according to the Product Manual.This warranty of the battery modules’ performance
commences the period of five (5) years from the date of Product was manufactured.
This warranty does not include any accessories and tool kit items provided along with the Product.
This warranty only covers the repair or replace of a defective Product. Pylontech will repair or replace the
Product if the Product is defective and returned during the Warranty Period. The repaired or replaced
product will continue the original remaining warranty period. In either case it shall not justify as a renewal of
the warranty period.
5.2 Warranty Conditions
The warranties in respect of the Product only apply if the Product:
1. is purchased from Koyoe or an Authorised Reseller in the Territory.
2. has the official Koyoe serial number;
3. is installed in the Territory;
4. is installed, operated and maintained in accordance with the Product Manual; and
5. be used on a daily cycle basis, under 90% depth of discharge, Photovoltaic (PV) energy storage.
5.3 Exclusions of Warranty
To the extent permitted by law, Koyoe excludes all liability for the Product to the extent that any damage
or defect has been caused or contributed to by the following:
1. Inverter/PCS (power converting system)/EMS failure;
2. The Product being installed with inverters/PCS/EMS which have not been certified by Koyoe;
3. Battery has not been installed or operated properly according to the Product Manual;
4. You treat the Product improperly, negligently or in any other inappropriate way, including using the
Product outside the recommended environment, temperature and humidity condition in accordance
with the Product Manual;
5. transportation, including but not limited by dropping, trampling, deforming, impacting, or spearing with a
sharp item;
6. storage, installation, commissioning, modification or repair of the Product that has been performed by a
person other than Koyoe or a Koyoe’s certified installer;
7. abuse, misuse, negligence, accidents or force majeure events, including but not limited to lightning,
flood, fire, extreme cold weather, or other events outside the reasonable control of Koyoe;
8. any attempt to extend or reduce the life of the product without written confirmation from Koyoe,
whether by physical means, programming or others;
9. water, conductive dust or corrosive gas;
10. the Product has been connected with different type battery modules;
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