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5. TROUBLESHOOTING AND TREATMENT
During operations, if any error occurred, please check the following table
before calling for service. Below are common errors and the checks to
perform.
Symptoms
Check points
Remedy
After connecting the power and
pressing the “power” key, the ap-
pliance has no response.
Is the electricity in suspension?
Use after resuming the electricity.
Is the fuse broken down?
Check the root causes carefully.
If the problem cannot be fixed,
please contact Service Centre for
checking and repairing.
Is the plug connected firmly?
Heating being interrupted in
normal use and a “Beep” will be
heard.
Incompatible cookware or no co-
okware is used?
Replace compatible cookware for
the induction cooker.
Is the cookware not considerably
placed form the center of the hea-
ting zone?
Place the cookware at the center
of the defined heating zone.
Is the cookware being heated but
continually being removed?
Place a cookware inside the hea-
ting zone.
Symptoms
Check points
Remedy
No operation during the heating
being in use.
Is the cookware empty or the tem-
perature too high?
Please check whether the applian-
ce is being misused.
Is the air intake/exhaust vent clog-
ged or dirt has accumulated?
Remove the stuff clogging the
air intake/exhaust vent. Operate
the appliance again after cooling
down.
Is the cooker working over 2 hours
without any external instruction?
Reset cooking modes or use timer
function.
Error codes occur.
E0 Without cookware or Incompa-
tible cookware used
E1 IGBT sensor open circuit/short
circuit
E2 Internal overheat
E3 Over-voltage
E4 Under-Voltage
E5 Top plate sensor open/short
circuit
E6 Top plate overheat
When showing error signal E0, E2
and E6, please check whether the
cookware is not suitable, or swi-
tch on the appliance again after
it is cooled down naturally. When
showing E1, E3-E5, please contact
Service Centre for checking and
repairing.
