FAQ
Why did I fail to add mySmart Plug to the Koogeek Home app
1. Make sure your accessory is powered on and nearby.
2. If you have a dual band router, please shutdown 5GHz Wi-Fi networksand connect your phone
to the 2.4GHz Wi-Fi network.
3. Make sure your accessory’s green LED flashes slowly, if not, please press and hold the reset
button for 10 seconds to restore factory settings.
4. Select the accessory shown on screen, then scan the setup code which can be found on the
device, instruction manual or inner packaging.
5. If the app prompts “Couldn’t add Koogeek” after you scanning the setup code:
1) delete the current “Home” in Home Settings and close the app;
2) restore the accessory to factory settings;
3) add the accessory again.
Smart Plug works normally after restoring factory settings or unpluging/plugging, but it
occasionally gets disconnected from networks and can not be recognized
1.Make sure the number of Wi-Fi connected devices is within the wireless network capacity of
your router. Otherwise, please replace with another router.
2. Reconnect your iOS devices to Wi-Fi and make sure your Wi-Fi signal is strong enough.
3. Wait until the network is fixed if your router performs poorly in wireless networks that might
result from network congestion.
4. Check the router setting and see if there is any limit to the number of simultaneous client
connections.
5. Restart your HomeKit accessory or restore your HomeKit accessory to factory settings, and add
your HomeKit accessory to the Koogeek Home app.
6. Update the firmware to the latest version.
Feature:
Frequency: 802.11b/g/n 20: 2412~2462 MHz
802.11n(40MHz):2422~2452MHz
Antenna Gain:0.9dBi
Antenna type:PIFA Antenna
Содержание P2
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