14. Technical Support
VRack 4U – User's Guide (prelim. version V0.99)
14.
Technical Support
For technical support, please contact our Technical Support department:
Tel:
+91 80 40831006
e-mail:
Web:
Make sure you have the following information on hand when you call:
•
the unit part id number (PN),
•
the serial number (SN) of the unit; the serial number can be found on the type label, placed on the right side of the
system.
Be ready to explain the nature of your problem to the service technician.
If you have questions about Kontron Technology India or our products and services, you can reach us by the above-
mentioned telephone number and on e-mail address or at:
14.1.
Returning Defective Merchandise
Please follow these steps before you return any merchandise to Kontron Technology India:
1.
Download the corresponding form for returning a device with an RMA No. [RMA (
R
eturn of
M
aterial
A
uthorization)]
from our website
/ Support /.RMA Information; contact our Customer Service department to obtain
an RMA No.
e-Mail:
2.
Ensure that you have received an RMA number from Kontron Customer Services before returning any device. Write this
number clearly on the outside of the package.
3.
Describe the fault that has occurred.
4.
Please provide the name and telephone number of a person we can contact to obtain more information, where
necessary. Where possible, please enclose all the necessary customs documents and invoices.
5.
When returning a device:
•
Pack it securely in its original box.
•
Enclose a copy of the RMA form with the consignment.
Corporate Office
Kontron Technology India Pvt Ltd.
# 425, 2
nd
Main Road, Kasthurinagar,
East of N.G.E.F., Nr Outer Ring Road,
Bangalore – 560043,
INDIA
www.kontron.com
39
