Revision 2.3
2
1.1.1.1
Support Commitment for Basic Installation Testing
Kontron commits to provide the following level of customer support for operating systems
that receive only basic installation testing:
Kontron will provide and test operating system drivers for each of the server board’s
integrated controllers, provided that the controller vendor has a driver available upon
request. Vendors will not be required by Kontron to develop drivers for operating
systems that they do not already support. This may limit the functionality of certain
server board integrated controllers.
Kontron will support customer issues that involve installation and/or functionality of
operating system with the server board’s integrated controllers only if a driver has been
made available.
Kontron will NOT provide support for issues related to use of any add-in adapters or
peripherals installed in the server system when an operating system that received basic
installation testing only is in use.
Support is defined as assistance in root causing issues, and determining a customer
acceptable resolution to the issue associated with the operating system. The resolution
may include, but is not limited to, on-board controller driver changes, engaging the
vendor for resolution, BIOS changes, firmware changes, or determining a customer
acceptable workaround for the issue.
1.1.2
Adapter/Peripheral Compatibility and Stress Testing
Adapter/Peripheral Compatibility and Stress testing is performed only on the most current
release of a supported operating system at the time of a given validation run. The
Adapter/Peripheral Compatibility and Stress testing process consists of three areas: Base
Platform, Adapter Compatibility, and Stress.
Base Platform
: Each base platform will successfully install a given operating system,
successfully run a disk stress test, and successfully run a network stress test.
Adapter Compatibility
: Adapter compatibility validation (CV) testing uses test suites to
gain an accurate view of how the server performs with a wide variety of adapters under the
primary supported operating systems. These tests are designed to show hardware
compatibility between the add-in cards and the server platform and include functional
testing only. No heavy stressing of the systems or the cards is performed for CV testing.
Stress Testing
: This test sequence uses configurations that include add-in adapters in all
available PCI slots for a minimum 72-hour test run without injecting errors. Each
configuration passes an installation test, a Network/Disk Stress test, and tape backup test.
Any fatal errors that occur will require a complete test restart.
1.1.2.1
Support Commitment for Adapter/Peripheral Compatibility and
Stress Testing
Kontron commits to provide the following level of customer support for operating systems
that receive Adapter/Peripheral Compatibility and Stress testing:
Kontron will provide support for customer issues with these operating systems involving
installation and/or functionality of the server board with or without the adapters and
peripherals listed in this document as having been tested under the particular operating
system.
Support is defined as assistance in root causing issues, and determining a customer
acceptable resolution to the issue associated with the operating system. The resolution
may include, but is not limited to, on-board controller driver changes, engaging the
vendor for resolution, BIOS changes, firmware changes, or determining a customer
acceptable workaround for the issue.