Technical
Support
V Box Express – User’s Manual
37
Returning Defective Material
Before returning any material, please:
1.
Contact our Service and request an
RMA number (Return Material Authorization) by :
Fax:
+49 (0)9461 950-200
E-mail:
2.
Make sure that you receive an RMA number from Kontron Embedded
Computers-Service before returning any material. Clearly write or mark this
number on the outside of the package you are returning.
3.
Describe the device failure behavior.
4.
When returning goods, include the name and telephone number of a person
whom we can contact for further explanations if necessary. Where applicable,
always include all duty papers and invoice(s) associated with the item(s) in
question.
5.
When returning a unit.
•
Ensure that the unit is properly packed in the original box.
•
Include a copy of the RMA form.
