22
• Company is not responsible for unit malfunction due to improper maintenance,
storage, or transportation including, but not limited to mechanical damage
• Manufacturer is entitled to introduce updated software, not described in the current
user manual
Non-Warranty Service:
The manufacturer can perform maintenance and cleaning for an extra fee. For a non-
warranty repair or maintenance quotation, contact our Technical Support team.
Warranty service is not available in the following cases:
• Cleaning of the unit from dust and mud
• Operation or maintenance rules requirements set in the user manual are not met
• There is mechanical damage to the unit or the sealed portions of the unit have been
opened or tampered with
• There are foreign objects or liquid inside the unit
The warranty does not cover shipping to Kolibri’s technical service center.
6.6
Contact Information
Technical Support contact information:
http://kolibriusa.com/contact/
When contacting Technical Support, please have the following available:
• Product Model – Located on the bottom of the machine.
• Serial Number – Located on the bottom of the machine.
• Nature of the problem – What happened, and when did it happen? Did the machine
display an error message?
• Steps already taken to resolve the problem, and the results.
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