7
Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
Issue Possible
Cause
Solution
My air cooler is not
functioning at all
Unit is not receiving power
Make sure the unit is
plugged in
Insufficient power
Move the unit to another
outlet. Check your circuit
breaker. (Refer to the
rating label on the back of
the unit to determine the
Amperage draw)
Control panel is
disconnected
Contact customer service
My air cooler is making a
loud noise
The unit is not level
Make sure the unit is on a
level surface
A foreign object has
jammed the fan
Unplug the unit and
remove the object from
the fan
The floor below the unit is
uneven
Move the unit to a level
surface
My air cooler is making a
constant ticking noise
The timer is enabled
Allow the timer up to 2
hours timer to reset
My air cooler is leaking
Cracked water tank
Contact the retailer as this
may be shipping related
My air cooler is “spitting
water”
The unit is in a high
humidity environment and
is not able to evaporate all
the water into the air
Lower the fan speed, or
turn off the water pump
My air cooler does not
lower the temperature of
the room
The unit is intended for
personal use, not to cool
an entire room
For room size cooling you
would require an air
conditioner